Paratransit Driver (Mobility Van Operator) - BRTA

Keolis Canada•Pittsfield, MA

8d•Onsite

About The Position

BRTA is seeking a Paratransit Driver (Mobility Van Operator) to join their team. This role involves ensuring customer satisfaction, maintaining safety on the road, and operating vehicles efficiently. The position requires excellent customer service, adaptive decision-making, and the ability to work in a dynamic environment. Drivers will be responsible for collecting fares, performing vehicle inspections, and adhering to strict schedules and routes. Reasonable accommodations may be provided for individuals with disabilities to perform the essential functions of the job.

Requirements

3 years verifiable Driving record
High School Diploma or equivalent required
Must have a valid Massachusetts driver license
Must have clean driving record – DMV printout required
Must have stable work history
Excellent customer service skills
Positive attitude and enjoy working with the general public
Adaptive decisions making skills handling unexpected situations
Excellent communication skills
Able to follow directions
Consistently showing up on time and being dependable
Ability to work in an ever changing environment
Patience and Understanding: Providing compassionate service to passengers with special needs
Must be able to correctly use all electronic technology after training has been provided
Applicants must be authorized to work in the United States.

Responsibilities

Ensure customers feel welcome and effectively communicate with passengers, especially during service disruptions.
Provide passengers with assistance as needed, including help with mobility devices like wheelchairs or walkers.
Accommodate passengers with information such as schedules and guidance.
Practice defensive driving, anticipate potential hazards, and react appropriately to avoid accidents.
Ensure safe on-road operations while maintaining on-time performance.
Be familiar with assigned routing and detours, including those due to inclement weather.
Be aware of ADA Policies and Procedures to ensure compliance.
Report immediately to dispatch any vehicular accident or passenger incident and follow reporting procedures.
Assist passengers with boarding and properly securing wheelchairs.
Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud.
Perform pre and post-trip inspections and enter all defects on to the DVIR forms.
Follow exact deadhead routing and their assigned revenue service routes.
Depart the start of each route exactly on-time and never operate ahead of schedule.
Perform other duties as assigned.