Paratransit Driver (Mobility Van Operator) - BRTA

Keolis America•Pittsfield, MA

7d•Onsite

About The Position

BRTA is seeking a Paratransit Driver (Mobility Van Operator) to provide safe and compassionate transportation services to passengers with special needs. This role involves operating a mobility van, ensuring passenger safety and comfort, collecting fares, and performing vehicle inspections. The ideal candidate will have excellent customer service skills, a clean driving record, and the ability to make adaptive decisions in unexpected situations.

Requirements

3 years verifiable driving record
High School Diploma or equivalent required
Must have a valid Massachusetts driver license
Must have clean driving record – DMV printout required
Must have stable work history
Excellent customer service skills
Positive attitude and enjoy working with the general public
Adaptive decision making skills handling unexpected situations
Excellent communication skills
Able to follow directions
Consistently showing up on time and being dependable
Ability to work in an ever changing environment
Patience and Understanding: Providing compassionate service to passengers with special needs
Must be able to correctly use all electronic technology after training has been provided
Applicants must be authorized to work in the United States.
Will be contingent upon passing a pre-employment drug screen and a physical examination.
Will also be contingent upon completion of a background check.

Responsibilities

Ensure customers feel welcome and effectively communicate with passengers, especially in the event of service disruptions.
Provide passengers with assistance as needed and accommodate them with information such as schedules and guidance.
Practice defensive driving, anticipating potential hazards and reacting appropriately to avoid accidents.
Ensure safe on-road operations while maintaining on-time performance.
Be aware of ADA Policies and Procedures to ensure compliance.
Report immediately to dispatch any vehicular accident or passenger incident and follow the incident and accident reporting procedures.
Assist and help passengers with mobility devices, such as wheelchairs or walkers, while providing either curb-to-curb or door-to-door service.
Assist passengers with boarding and properly securing wheelchairs.
Collect the prescribed fare media and notify dispatch of any type of fare evasion or fraud.
Perform pre and post-trip inspections and enter all defects on to the DVIR forms.
Follow exact deadhead routing and their assigned revenue service routes.
Depart the start of each route exactly on-time and never operate ahead of schedule.
Perform other duties as assigned.