Paratransit Dispatcher

City of Compton•Compton, CA

18d•Onsite

About The Position

Under general supervision, performs para-transit dispatch duties; answers phones and enters transit requests into computer; notifies drivers of cancellations and schedule changes; monitors status and locations of vehicles to ensure all scheduled work is performed in a timely manner; follows established City policies and procedures regarding the transportation of elderly and/or passengers with physical disabilities; maintains positive public relations with a broad range of passengers in the provision of transportation services; and performs other related duties. The primary duties and responsibilities include performing dispatch duties; notifying drivers of cancellations and schedule changes; answering phones and entering transit requests into computer; confirming pick-up and drop-off times for the following day. Monitoring status and locations of vehicles to ensure all scheduled work is performed in a timely manner. Reporting equipment malfunctions to supervisor for resolution. Answering questions from passengers regarding schedules and routing; listening to complaints regarding delays or problems encountered in the provision of services. Maintaining timely and accurate radio and telephone contact with drivers; keeping dispatcher informed regarding delays, breakdowns and client transportation problems encountered; completing required paperwork. Maintaining a courteous, professional and efficient manner in passenger relations. Participating in safety and related training programs. Performing related duties and responsibilities as assigned.

Requirements

Possession of a High School diploma, G.E.D. or equivalent; AND six (6) months of related experience; OR an equivalent combination of education and experience.
Must possess a valid California Class B Driver’s License/Passenger Endorsement.
First Aid and CPR.
Knowledge of City organization, operations, policies and procedures.
Knowledge of City Code, City Ordinances, and Standard Operating Manual.
Knowledge of Transit operations and area streets and highways.
Knowledge of Safety practices including first aid.
Knowledge of Standard office principles and procedures including recordkeeping.
Knowledge of Telephone etiquette and customer service protocol.
Knowledge of Personal computer usage and applicable software.
Skill in Following established City policies and procedures regarding the transportation of elderly and/or passengers with physical disabilities.
Skill in Operating 2-way radio system and learning/using 10-codes.
Skill in Promoting and enforcing safe work practices.
Skill in Following oral and written instructions.
Skill in Operating standard office equipment and a personal computer utilizing standard and specialized software.
Skill in Effective verbal and written communication including hearing normal conversation.
Skill in Establishing and maintaining effective working relationships with staff, City departments, outside agencies, passengers and the general public.

Responsibilities

Performs dispatch duties; notifies drivers of cancellations and schedule changes; answers phones and enters transit requests into computer; confirms pick-up and drop-off times for the following day.
Monitors status and locations of vehicles to ensure all scheduled work is performed in a timely manner.
Reports equipment malfunctions to supervisor for resolution.
Answers questions from passengers regarding schedules and routing; listens to complaints regarding delays or problems encountered in the provision of services.
Maintains timely and accurate radio and telephone contact with drivers; keeps dispatcher informed regarding delays, breakdowns and client transportation problems encountered; completes required paperwork.
Maintains courteous, professional and efficient manner in passenger relations.
Participates in safety and related training programs.
Performs related duties and responsibilities as assigned.