(Student) KENT CO. Paralegal Asst-LAC 2026/27

Davenport University•Grand Rapids, MI

3d•Onsite

About The Position

This student position acts as a general assistant to staff of the Legal Assistance Center (LAC), a nonprofit agency that provides legal information and assistance to people navigating the legal system without attorney representation. The student helps staff serve patrons by assisting with legal forms, returning telephone calls, performing legal research, drafting and updating patron materials, and carrying out general clerical functions related to daily operations. Duties are performed ethically and consistently with Davenport University’s mission, vision, and values, including diversity, equity, and inclusion. The role is based offsite and is intended for a paralegal student who has successfully completed Introduction to Paralegal Studies. The student must maintain the required enrollment and academic progress. The work takes place in a business office environment and may require travel between locations using the student’s own transportation.

Requirements

Prior experience in a customer service or professional setting.
Paralegal student who has successfully completed Introduction to Paralegal Studies.
High school diploma or GED equivalent.
Enrolled in at least 6 credit hours as an undergraduate student or 3 credit hours as a graduate student while meeting academic progress standards.
Demonstrated ability to work accurately and effectively with computerized data systems, including PC and mainframe systems.
Excellent interpersonal skills for communicating with diverse audiences, with positive attitudes toward change, confidentiality, and conflict resolution.
Demonstrated motivation and problem-solving capabilities, with a high degree of integrity, ethics, and dedication to the University’s mission.
Own transportation for possible travel between locations.

Responsibilities

Attend the half-day LAC training at the beginning of the semester.
Observe LAC staff assisting patrons.
Assist staff in serving patrons and learn to assess patrons’ needs and legal status.
Learn to access LAC and SCAO forms and assist patrons in selecting and completing appropriate legal forms.
Perform legal research as needed.
Update patron materials as needed.
Copy and collate documents.
Assist staff in updating the volunteer bulletin board.
Accompany staff to community education and outreach events.
Greet visitors and answer and route incoming calls as needed.
Handle documents and maintain appropriate confidentiality.
Provide GREAT customer service by anticipating and exceeding customer needs.
Perform other duties as assigned.