Pantry Service Representative

Catholic Charities of Buffalo•Buffalo, NY

9d•$17 - $18•Hybrid

About The Position

Catholic Charities of Buffalo is currently seeking a Full-Time Pantry Service Representative to join our Nutritional Health department. This role plays a vital part in providing temporary food assistance to individuals and families in need across Erie County. The ideal candidate will be committed to reducing poverty and food insecurity through compassionate service and efficient pantry operations. This position requires both teamwork and independent initiative, with scheduled hours on Monday through Friday at various pantry locations in Erie County. Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, sudden financial crisis, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total well-being of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all.

Requirements

Associate's degree required; a degree in a human services field is preferred.
Must have experience in a related field or working with individuals, families, and communities in need.
Ability to work independently and effectively with people from diverse backgrounds.
Must be compassionate and demonstrate sensitivity to the needs of those served.
Strong interpersonal and communication skills, with the ability to build and maintain effective working relationships.
Basic computer skills required; willingness to learn new programs is essential.
Applicants must reside in New York State to be considered.

Nice To Haves

Volunteer experience preferred but not required.
Customer service experience preferred but not required.

Responsibilities

Perform food pantry tasks such as receiving donations, sorting and storing products, stocking shelves and coolers, and discarding waste.
Ensure effective and efficient pantry operations.
Support and assist pantry volunteers and staff in completing all tasks.
Assist pantry clients and guide volunteers in helping clients navigate the pantry.
Work safely and comply with all safety rules and procedures; promote team safety.
Maintain cleanliness and organization of work areas to meet USDA standards.
Represent Catholic Charities in a courteous and professional manner with donors, volunteers, visitors, community members, agency partners, clients, and staff.
Support food drives and pickups as directed, including occasional Saturday work.
Attend staff and training meetings as directed.
Assist with snow removal as needed to ensure safe walking conditions for staff, volunteers, and clients.
Adhere to federal and state laws regarding confidentiality, privacy, billing, documentation, and program standards.
Comply with Catholic Charities' Compliance Program, Code of Ethics, and all applicable federal and state laws and regulations, ensuring all duties are performed in alignment with organizational standards for confidentiality, privacy, documentation, and ethical conduct.
Maintain physical ability to lift and safely move up to 25 pounds without assistance.
Possess a valid NYS Driver's License, reliable transportation, and the ability to travel between locations within the same workday.
Perform other duties as assigned.

Benefits

35 hours per week
15 paid holidays
25 PTO days per year (Pro-rated based on first year start date)
Comprehensive health, dental & vision offerings for full-time
Employer-paid life insurance for full-time
Ancillary benefit offerings for full-time
Flexible Spending Account (FSA) option for full-time
Health Savings Account (HSA) when electing a high-deductible health plan for full-time
Employer-paid Employee Assistance Program (EAP)
403b Retirement Plan (Eligible after first pay period) with employer contribution after six months