Pantry Case Worker, Boro Park, Food Program

Metropolitan Council on Jewish Poverty•Brooklyn, NY

16d•Onsite

About The Position

The Pantry Case Worker, Boro Park Food Program, oversees client communications and supports the day-to-day operations of the food pantry at Met Council’s Brooklyn Social Services Hub. The role uses Met Council’s digital system to facilitate emergency food package ordering, packing, inventory checks, and client pick-up. The Pantry Case Worker provides exceptional customer service and interacts with guests in a friendly, respectful, and professional manner, in person and through the pantry’s mobile communication system. The position is entirely on-site at Met Council’s Brooklyn Hub Food Pantry, 1271 60th Street, Brooklyn, NY 11219.

Requirements

High school diploma.
At least 2 years of relevant experience in food pantry operations, social services, or a related field.
Fluency in English.
Knowledge of Kashrut laws.
Responsiveness to the particular needs of the Boro Park community.
Close familiarity with local community groups.
Strong problem-solving, time management, written and verbal communication, customer service, and organizational skills.
Strong knowledge of Windows and Microsoft Office programs.
Ability to work independently and as part of a team, manage multiple complex tasks simultaneously, and stay focused on assigned tasks.

Nice To Haves

Associate’s degree or bachelor’s degree.
Understanding of Yiddish or Hebrew.

Responsibilities

Develop and maintain a functional emergency food space that supports program goals and activities.
Oversee ordering and packing of clients’ emergency food packages.
Assist clients with placing orders and navigating market technical inquiries.
Manage and maintain inventory control.
Maintain proper pantry procedures.
Oversee pantry volunteers and provide supervision and guidance as needed.
Assemble and disassemble food pallets.
Participate in team programs, Met Council meetings, seminars, and trainings as required.