Panel Coordinator

CareOregon • Portland, OR

4d • $23 - $28 • Hybrid

About The Position

The Panel Coordinator provides complex and diversified support to CareOregon members within the context of a primary care medical home, from a team approach, and in continuous partnership with patients and physicians to promote timely access to needed care, comprehension and continuity of care, and the enhancement of patient well-being within all models of care from traditional to non-traditional. This is a hybrid position requiring 1-2 days in clinic either in east Portland or Scappoose, Oregon.

Requirements

• Minimum 2 years relevant experience in a healthcare setting
• Understanding of the nature of consumer engagement and vulnerable populations
• Understanding of healthcare industry structure/dynamics and social service systems
• Ability to read, write and verbally communicate effectively
• Excellent listening skills
• Intermediate computer application skills including with MS Windows, Word, Excel, and Outlook with proficiency using Excel.
• Strength in creative problem-solving skills
• Excellent organizational skills and the ability to manage multiple tasks from multiple sources
• Ability to work in an environment with diverse individuals and groups
• Ability to design presentations
• Ability to work independently and identify priorities absent explicit directions regarding what needs to be done, how to do it and learn quickly with the ability to independently make judgements with sound problem solving skills
• Refined interpersonal maturity/skills and a high level of emotional/social intelligence
• A “service orientation” in dealing with the CACs and its members
• Willingness/ability to occasionally work irregular hours (e.g., evening meetings and weekend activities)
• Ability to build and maintain professional relationships with business, community and internal management groups with strong consensus building skills
• Ability to use motivation, persuasion and encouragement in order to complete project
• Ability to remain flexible in a dynamic work environment
• Ability to present a positive and professional image
• Ability to develop and implement processes and procedures
• Employees in this position are subject to drug screening, as well as a physical and vaccination assessment
• Ability to coordinate with a team of providers, RN’s, MA’s, Behavioral Health team members, etc.
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day

Nice To Haves

• Minimum 2 years’ experience in outpatient primary care and/or the care and service of patients with chronic disease
• Experience as a Certified Medical Assistant with an interest in population health care management

Responsibilities

• Serve as an effective communication link between member and clinic staff by gathering information from members.
• Independently and proactively identify members in the practice by running panel reports for specific diagnosis and preventive care needs.
• Review and evaluate member records, based on Primary Care member standards, to identify members who need: preventive services, diagnostics, and follow up.
• Coordinate services for all members who are part of the assigned panel, focusing on gaps in care and clinic identified strategies for specified populations including those with serious, complex or chronic health problems or with psychosocial issues.
• Communicate with members directly to discuss preventative care needs and refers members with medical concerns to appropriate clinical staff.
• Serve as a medical home quality improvement team member; assist with improvement of workflows through PDSA Cycles and measurement of quality indicators.
• Track progress for assigned clinic on population performance of key clinical quality metrics.
• Review provider schedules and member charts to assist the care team in coordinating care for visits and identifying preventive healthcare needs (IF applicable at your clinic location).
• Schedule members for preventive care needs and follow up to ensure completion of services.
• Participate in team huddles and evaluation of team data for proactive panel management.
• Develop presentations to share with work group.
• Work with clinic team on developing standards, implementation, and maintenance of programs in chronic disease management for members.
• Participate in CareOregon Community of practice.
• Represent the CareOregon Medicaid members in team activities.
• Utilize knowledge of barriers to care such as language, transportation, ability to cope and self-advocate and bring these to the attention of the care team.
• Propose and implement process improvements.
• Meet deadlines for completion of workload.
• Maintain agreed upon work schedule.
• Demonstrate cooperation and teamwork.
• Provide cross-training on specific job responsibilities.
• Meet identified business goals that contribute to departmental goals.
• Perform work in alignment with the organization’s mission, vision and values.
• Support the organization’s commitment to equity, diversity and inclusion by fostering a culture of open mindedness, cultural awareness, compassion and respect for all individuals.
• Strive to meet annual business goals in support of the organization’s strategic goals.
• Adhere to the organization’s policies, procedures and other relevant compliance needs.
• Perform other duties as needed.

Benefits

• competitive pay
• bonus opportunity
• medical, dental, vision, life, AD&D, and disability insurance
• health savings account
• flexible spending account(s)
• lifestyle spending account
• employee assistance program
• wellness program
• discounts
• multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)
• strong retirement plan with employer contributions
• PTO
• Paid State Sick Time
• paid holidays
• volunteer time
• jury duty
• bereavement leave
• 401(k) contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed