Panel Coordinator - Bilingual

CareOregon•Portland, OR

4d•$23 - $28•Hybrid

About The Position

The Panel Coordinator - Bilingual provides complex and diversified support to CareOregon patients within the context of a primary care medical home, from a team approach, and in continuous partnership with patients and physicians to promote timely access to needed care, comprehension and continuity of care, and the enhancement of patient well-being within all models of care from traditional to non-traditional. This position is eligible for an additional 3% bilingual pay and is a hybrid position requiring 2 days/wk at a Hillsboro clinic.

Requirements

Minimum 2 years of experience in a healthcare setting
Fluency through language testing in a second language relevant to the population served
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day

Nice To Haves

Minimum 2 years of experience in outpatient primary care and/or the care and service of patients with chronic disease
Experience as a Certified Medical Assistant with an interest in population health care management
Understanding of healthcare industry structure/dynamics and social service systems
Understanding of the nature of consumer engagement and vulnerable populations
Ability to develop and implement processes and procedures
Ability to present a positive and professional image
Ability to read, write and verbally communicate effectively
Ability to remain flexible in a dynamic work environment
Ability to use motivation, persuasion, and encouragement in order to complete project
Ability to build and maintain professional relationships with business, community and internal management groups with strong consensus building skills
Ability to coordinate with a team of providers, RN’s, MA’s, Behavioral Health team members, etc.
Ability to design presentations
Ability to speak English, as well as a second language relevant to the population served
Ability to work in an environment with diverse individuals and groups
Ability to work independently and identify priorities absent explicit directions regarding what needs to be done, how to do it and learn quickly with the ability to independently make judgements with sound problem solving skills
Ability to focus on and comprehend information, learn new skills and abilities, assess a situation, and seek or determine appropriate resolution, accept managerial direction, and feedback, and tolerate and manage stress
Willingness/ability to occasionally work irregular hours (e.g., evening meetings and weekend activities)
A “service orientation” in dealing with the CACs and its members
Excellent listening skills
Excellent organizational skills and the ability to manage multiple tasks from multiple sources
Intermediate computer application skills including with MS Windows, Word, Excel, and Outlook with proficiency using Excel
Refined interpersonal maturity/skills and a high level of emotional/social intelligence
Strength in creative problem-solving skills
Ability to work effectively with diverse individuals and groups
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress

Responsibilities

Serve as an effective communication link between member and clinic staff by gathering information from members.
Independently and proactively identify members in the practice by running panel reports for specific diagnosis and preventive care needs.
Review and evaluate member records, based on Primary Care member standards, to identify members who need: preventive services, diagnostics, and follow up.
Coordinate services for all members who are part of the assigned panel, focusing on gaps in care and clinic identified strategies for specified populations including those with serious, complex, or chronic health problems or with psychosocial issues.
Communicates with member directly to discuss preventative care needs and refers members with medical concerns to appropriate clinical staff.
Serve as a medical home quality improvement team member; assist with improvement of workflows through PDSA Cycles and measurement of quality indicators.
Track progress for assigned clinic on population performance of key clinical quality metrics.
Review provider schedules and member charts to assist the care team in coordinating care for visits and identifying preventive healthcare needs. (IF applicable at your clinic location).
Schedule members for preventive care needs and follow up to ensure completion of services.
Participate in team huddles and evaluation of team data for proactive panel management.
Develop presentations to share with workgroup.
Work with clinic team on developing standards, implementation, and maintenance of programs in chronic disease management for members.
Participate in CareOregon Community of practice.
Represent the CareOregon Medicaid members in team activities.
Utilize knowledge of barriers to care such as language, transportation, ability to cope and self-advocate and bring these to the attention of the care team.

Benefits

competitive pay
bonus opportunity
medical, dental, vision, life, AD&D, and disability insurance
health savings account
flexible spending account(s)
lifestyle spending account
employee assistance program
wellness program
discounts
multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)
strong retirement plan with employer contributions
PTO
Paid State Sick Time
paid holidays
volunteer time
jury duty
bereavement leave