Geriatrics Panel Management Coordinator
Trinity Health•Schoolcraft, MI
•Hybrid
About The Position
Trinity Health IHA Medical Group is seeking a compassionate and proactive Geriatric Panel Management Coordinator to support our Comprehensive Geriatric Program through advanced panel management, patient outreach, care coordination, and quality improvement activities. In this role, you will help older adult patients stay connected to their care team, close gaps in preventive and chronic disease care, and navigate transitions between visits and care management programs.
Requirements
- High School Diploma or GED.
- Successful completion of accredited/approved health program such as: Successful completion of IHA’s Panel Coordinator Onboarding Program, Medical Assistant program (externship not required), Clinical Support Assistant/Certified Nursing Assistant/Patient Care Technologist, or Other clinical health certificate program as approved by the Quality Department Leadership.
- 3 or more years’ previous experience in panel management, care coordination, or similar role.
- Strong preference for prior Panel Coordinator and/or Medical Assistant background.
- Experience working with geriatric population and/or chronic disease management preferred.
Nice To Haves
- Bachelor’s or associate degree in health-related field or relevant experience is strongly preferred; examples would be Public Health, Health & Wellness, Health Education, Health Science or Health Administration.
Responsibilities
- Support geriatric providers through proactive panel management and patient outreach activities.
- Monitor chronic disease registries, preventive care gaps, and payer reports to identify patients needing follow-up services.
- Conduct outreach through MyChart messages, phone calls, letters, and other communication methods to engage patients in their care.
- Partner with Nurse Navigators and interdisciplinary care team members to coordinate services and support continuity of care.
- Schedule appointments, tests, and follow-up services based on identified patient needs and provider recommendations.
- Assist with onboarding new patients, distributing welcome materials, and fostering long-term patient-provider relationships.
- Support population health initiatives, performance improvement programs, and quality incentive measures.
- Review EMR and payer data to validate care gaps, support accurate documentation, and improve patient outcomes.
- Educate patients and families on preventive care, chronic disease management, and care plan adherence.
Benefits
- Day-one benefits with no waiting period for eligible team members.
- Competitive pay and comprehensive medical, dental, and vision coverage.
- Opportunities for professional growth, development, and career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
