Palliative Support Specialist - Part-time

Affinity Hospice•Birmingham, AL

5d•Onsite

About The Position

Affinity Hospice is a growing hospice organization dedicated to providing exceptional care to patients and their families. We are seeking a passionate individual to join our nationally recognized team. The Palliative Support Specialist is the central point of operations for the palliative care team, managing intake, scheduling, payer verification, non-clinical order and DME coordination, health information workflows, communication, and reporting. This is an administrative, non-licensed position.

Requirements

High school diploma required; associate’s degree preferred.
1+ year in healthcare operations/medical office, palliative/hospice preferred.
Strong customer service and phone etiquette.
Accurate data entry.
Basic spreadsheet/reporting skills.
Ability to manage multiple queues.
Sound judgment in routing/escalation.
Familiarity with EMR, e-signature, payer eligibility, and collaboration tools (training provided).

Nice To Haves

Associate’s degree
Experience in palliative/hospice care

Responsibilities

Serve as the first point of contact for patients/families, managing calls and messages, resolving routine needs, and coordinating appointments.
Monitor incoming referrals, create/maintain patient records in the EMR, and ensure required documentation is captured and filed accurately.
Complete insurance eligibility/benefit checks and document results; collaborate with revenue cycle on payer requirements and authorizations.
Prepare and route order packets for signatures; coordinate with internal/external partners for service and equipment fulfillment; track status and follow-up.
Support record requests, consents, and disclosures in accordance with policy, ensuring privacy, accuracy, and timely transfer of information.
Maintain clear, timely updates in shared workspaces to support handoffs among clinical, sales, and leadership teams; escalate barriers and exceptions promptly.
Maintain standardized logs and update designated data fields to support routine reporting, throughput visibility, and audits.
Adhere to HIPAA, state/federal, accrediting-body, and internal policy requirements; participate in simple chart checks and process improvements.
Provide general office support, coverage for peers, and assist with testing or updates to approved systems and workflows.