Palliative Patient Specialist
About The Position
Graham Healthcare Group is hiring a Palliative Patient Specialist to partner with field staff and leaders in supporting patients. This fully remote, nationwide U.S. role works Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 hours per week. Compensation is $19.00–$20.00 per hour, with a maximum cap of $20.00. The specialist develops and nurtures referrals, maintains documentation and patient information in Salesforce, and serves as a primary contact and advocate for patients and families. The role supports patients who are not currently receiving another service line offered by Residential, conducts phone screenings and needs assessments, and provides education and information about care options. The specialist collaborates with Palliative, Home Health, Journey, and Hospice teams to support access to care and internal coordination, while following confidentiality requirements and applicable regulations.
Requirements
- High school diploma or GED.
- Active listening skills.
- Customer service skills.
- Patience, dependability, sound judgment, and the ability to manage concurrent demands.
- Proficiency in Microsoft Office, including Teams.
- Attention to detail and use of time-management techniques and tools.
Nice To Haves
- Two years of Hospice and/or Home Health experience.
- Knowledge of medical terminology.
Responsibilities
- Develop and nurture referrals and ensure accurate documentation.
- Manage team communication channels, including Teams, email, and Salesforce.
- Serve as a primary contact, advocate, and information source for patients and families.
- Maintain an updated Salesforce list, including non-admitting and discharging charts and patient assignments.
- Provide excellent customer service to internal and external stakeholders.
- Understand and communicate HIPAA compliance, corporate compliance, and client confidentiality requirements.
- Manage a census of patients who are not current with another Residential service line, including specified discharged patients, patients with delayed Hospice start of care by choice, and patients needing in-person phone consultations about levels of care.
- Conduct phone screenings and needs assessments to determine eligibility for levels of care.
- Conduct phone education sessions to maintain relationships with patients and/or their MPOA according to patient needs.
- Communicate and collaborate with Palliative, Home Health, Journey, and Hospice teams to expedite access to care and support internal collaboration.
- Serve as a liaison between the company and patients or caregivers.
- Respond to web-based inquiries about services as needed.
- Comply with the company’s Core Values and Core Competencies.
- Perform other duties assigned by the Supervisor and/or Director.
- Ensure compliance with local, state, and federal regulations.
Benefits
- Health, vision, and dental insurance options.
- 401(k) plan and pension with a 4% company match.
- 15 days of PTO.
- Company-paid life insurance and disability benefits.
- Pre-tax FSA and HSA plans.
- Company-paid education programs, including 50% tuition discounts for selected Purdue and Kaplan courses.
- Competitive pay with opportunity for advancement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
