Palliative Patient Specialist

Graham Healthcare Group•Virtual MI, MI

3d•$19 - $21•Remote

About The Position

Graham Healthcare Group is hiring a Palliative Patient Specialist to join our dynamic team! The Palliative Patient Specialist will partner with our field staff and leaders to provide the best support to the patients that we serve. This is a fully remote position with a compensation range of $19.00 - $21.00 per hour, with a maximum cap of $21.00. The working hours are Monday-Friday, 8 AM - 5 PM.

Requirements

High School diploma/GED
Active listening skills
Customer service skills
Possess patience, dependability, good and sound judgement, and the ability to manage concurrent demands
Proficient in Microsoft Office suite including Teams
Detail-oriented with the use of time management techniques and tools

Nice To Haves

2 years of Hospice and/or Home Health experience preferred
Medical Terminology knowledge preferred

Responsibilities

Develop and nurture referrals while ensuring accurate documentation.
Manage various communication channels for the team, including Teams, emails, and Salesforce.
Serve as a primary contact, advocate, and source of information for patients and families.
Maintain an updated list in Salesforce, including non-admitting/discharging charts and patient assignments.
Demonstrate excellent customer service, both internally and externally.
Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
Manage a census of patients who are not current with another service line offered by Residential. This may include patients discharged from Home Health, Journey, Palliative, or Hospice; patients whose Hospice start of care was delayed by patient choice; and patients needing an in-person phone consultation regarding levels of care as requested by another service line across the continuum.
Perform screenings/needs assessments over the phone to determine whether patients meet the eligibility requirements for levels of care.
Perform educational sessions over the phone to maintain relationship with patients and/or MPOA as dictated by patient needs.
Communicate and collaborate with Palliative, Home Health, Journey and Hospice teams as needed to expediate access to care and internal team collaboration.
Serve as a liaison between the company and patients/caregivers.
Respond to company web-based inquiries for service information as needed.
Comply with Company’s Core Values and Core Competencies.
Perform other duties as assigned by Supervisor and/or Director.
Ensure compliance with local, state, and federal regulations.

Benefits

Health, Vision, & Dental
401K & Pension w/ 4% Company Match
15 Days PTO
Competitive Pay: With opportunity for advancement
Various medical, dental, and vision insurance options for you and your family to choose from.
Company paid life insurance and disability benefits.
Pre-tax FSA and HSA plans are offered.
Generous PTO Packages.
Save for your future with our company offered 401k plan and pension.
Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.