Palliative Administrative Specialist
Graham Healthcare Group•Virtual MI, MI
•Remote
About The Position
Assist with day-to-day operations of the Journey and Palliative program, which are designed to manage patients who are at any stage of a chronic or life-limiting illness as they continue to seek curative or palliative treatment. Support the transition of patients to the correct level of care, as decided by patient and family.
Requirements
- Strong written and verbal communication skills
- Teamwork orientation
- Able to take and follow through with delegated tasks and accountability
- Resourcefulness in problem solving
- Proven data analysis skills with previous use of an electronic health record
- Proven organizational skills and ability to prioritize work to meet the needs of the agency
- Intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint
- Ability to provide excellent customer service and demonstrate strong cultural competency
- Ability to adhere to strict confidentiality guidelines
- Must have and maintain in good standing professional license, certificate, or registration, as applicable.
Nice To Haves
- A minimum of 2 (two) years of experience in Palliative, Hospice, or Home Care preferred
- Bachelor’s degree in a health-related field preferred
- Medical records experience preferred
- HCHB experience strongly preferred
Responsibilities
- Coordinate, schedule, and assign Journey or Palliative patients to providers
- Conduct follow-up calls to patients and families to collect data about patients/family response to the treatment plan established by the assigned provider
- Serve as the contact point, advocate, and informational resource for patients, care team, family/caregiver(s), payers, and community resources
- Manage referrals, when needed, to appropriate agencies required to assist the client in achieving the goals and objectives identified in their Care Plan
- Assist patients in problem solving potential issues related to the health care system, as well as financial or social barriers (e.g., request interpreters, transportation services, or prescription assistance as appropriate)
- Assist with medical records
- Demonstrate excellence in both internal and external customer service
- Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality
- Ensure and/or remain in compliance with local, state, and federal regulation
- Comply with Company’s Core Values and Core Competencies
- Perform other duties as assigned by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
