Palliative Medicine Clinic Coordinator - Medical Assistant

Munson Healthcare•Traverse City, MI

12d•Onsite

About The Position

The Palliative Medicine Clinic is seeking a compassionate, detail-oriented Medical Assistant (MA) to provide clinical and administrative support in a busy ambulatory palliative care clinic practice. This position is Monday through Friday, 8:00 AM to 5:00 PM. Palliative Medicine serves patients living with serious, life-limiting, or life-threatening illnesses. Our team supports patients and families experiencing uncontrolled physical or emotional symptoms, navigating complex medical decisions, completing advance care planning documents, and discussing goals of care. The MA is an essential liaison between patients, caregivers, and providers and helps create a welcoming, organized, and responsive clinic environment and experience.

Requirements

Minimum of two years of progressively increased responsibility in a clinical or health related setting required
Minimum of one year of experience as a medical assistant - preferred
Associates degree preferred - In lieu of an associate’s degree, directly related experience may be accepted.
Medical Assistant (CMA) preferred

Nice To Haves

Experience or interest in palliative medicine, hospice, serious-illness care, oncology, geriatrics, or a related clinical setting.
Familiarity with symptom-management medications used for pain, mood, appetite, nausea, and constipation.
Experience with telephone triage, medication reconciliation, prior authorizations, and electronic health record documentation.
Familiarity with advance care planning documents and workflow, including review of completed documents for required signatures and support for appropriate scanning or upload within scope of practice.
Interest in quality improvement, data collection, and optimizing clinical workflows.

Responsibilities

Room and prepare patients for visits; obtain weight and vital signs; review medications; collect symptom information, including Edmonton Symptom Assessment System (ESAS) scores; and identify the patient’s priority concerns for the visit.
Assist with pre-visit planning for in-person and virtual appointments, medication reconciliation, advance care planning document review, and coordination of records needed for new palliative care consultations.
Use basic telephone triage skills to gather symptom information, prioritize patient needs, communicate concerns to providers, support medication refill workflows and prior authorizations, and complete proactive symptom or comfort follow-up calls as directed.
Help the clinic run smoothly by maintaining exam-room supplies, supporting accurate documentation in Cerner PowerChart, collaborating closely with the palliative care team, and ensuring patients and families receive timely, compassionate support throughout their care.