Medical Assistant- Family Medicine (Paola Clinic)

The University of Kansas Health System•Louisburg, MN

About The Position

The Medical Assistant promotes and restores patients’ health by collaborating with physicians and team members and providing physical and psychological support to patients and families. The role performs patient-care activities supporting laboratory, nursing, and x-ray personnel and demonstrates Olathe Health System’s core values of compassion, integrity, and unity. The Medical Assistant coordinates patient scheduling and flow, prepares examination rooms and instruments, rooms patients, records vital signs and other relevant information, supports testing and treatment, and maintains supplies and equipment. The role also handles specimens, test results, patient records, referrals, and managed-care requirements; provides patient and family education; and performs general nursing care, including prescribed medications and treatments in accordance with nursing standards. As needed, the Medical Assistant performs telephone-advice and triage duties: assessing patient health through verbal communication, documenting and prioritizing messages, escalating critical concerns to physicians, communicating plans of care, and assisting with prescription refills according to office protocol. The role participates as a member of the Patient Centered Medical Home Team and must demonstrate the professional, clinical, or technical competencies of the assigned unit or department. Duties may vary by department, and other duties may be assigned.

Requirements

High school graduate.
CPR/AED/BLS certification; BLS may be obtained within 14 days.
Knowledge of professional nursing theory and/or good laboratory practices to provide and evaluate patient care issues and clinical complaints.
Knowledge of examination, diagnostic, and treatment-room procedures.
Knowledge of medications and their effects on patients.
Knowledge of patient-education principles for developing self-care programs.
Knowledge of common safety hazards and precautions for establishing a safe work environment.
Computer and information-system proficiency, including use of OHSI and reference laboratory systems and accurate management of patient information and results.
Ability to perform the professional, clinical, and/or technical competencies of the assigned unit or department.

Nice To Haves

Graduation from a Medical Assistant program.
Previous healthcare experience.

Responsibilities

Schedule patients for testing procedures, manage appointment bookings, prioritize appointments based on patients’ medical situations, and assist with referrals and schedules.
Escort patients to exam rooms and assist with patient flow through laboratory, nursing, and x-ray departments.
Prepare examination rooms, instruments, and equipment for examination, testing, and treatment; maintain cleanliness and adequate supplies.
Operate examination and treatment equipment and complete required preventative maintenance, troubleshooting, and maintenance requests.
Room patients and measure and record vital signs, weights, allergies, current medications, and other information needed by physicians.
Instruct patients in sample and test collection; label and store specimens properly; deliver tests, obtain results, and post test and examination results.
Ensure laboratory reports, x-ray results, and other information are included in patient records.
Arrange age-specific patient testing and admissions.
Assist patients and families with medication, treatment, and other educational needs.
Maintain working knowledge of managed-care plan requirements and assist with referral, pre-certification, and laboratory reference-testing requirements.
Use computer systems to view schedules, assign appointments, search patient demographics, and accurately enter, order, retrieve, and manage patient information and results.
Adhere to regulatory agency standards and recommendations and use OHSI and reference laboratory computer systems competently.
Provide general nursing care to clinic patients and administer prescribed medications and treatments in accordance with nursing standards.
Prepare equipment and assist physicians during patient treatment, examinations, and testing.
Prepare lists of needed medical supplies and maintain exam rooms and supplies.
Perform telephone-advice nurse duties as needed, respond promptly to telephone messages, assess patient health verbally, and triage and document calls according to protocol.
Bring critical telephone messages to the attention of the patient’s physician or the physician on call; prioritize messages based on gathered history and confer with physicians about plans of care.
Assist with prescription refills according to office protocol.
Observe, record, and report patient conditions and reactions to drugs and treatment.
Maintain and review patient records, charts, and other pertinent information; document calls and triage information neatly and accurately.
Participate fully as a member of the Patient Centered Medical Home Team.