Palliative Medicine Clinic Coordinator - Medical Assistant

Munson Healthcare•Traverse City, MI

13d•Onsite

About The Position

The Palliative Medicine Clinic is seeking a compassionate, detail-oriented Medical Assistant (MA) to provide clinical and administrative support in a busy ambulatory palliative care clinic practice. This position is Monday through Friday, 8:00 AM to 5:00 PM. Palliative Medicine serves patients living with serious, life-limiting, or life-threatening illnesses. Our team supports patients and families experiencing uncontrolled physical or emotional symptoms, navigating complex medical decisions, completing advance care planning documents, and discussing goals of care. The MA is an essential liaison between patients, caregivers, and providers and helps create a welcoming, organized, and responsive clinic environment and experience.

Requirements

Minimum of two years of progressively increased responsibility in a clinical or health related setting required
Minimum of one year of experience as a medical assistant
Associates degree preferred - In lieu of an associate’s degree, directly related experience may be accepted.

Nice To Haves

Experience or interest in palliative medicine, hospice, serious-illness care, oncology, geriatrics, or a related clinical setting.
Familiarity with symptom-management medications used for pain, mood, appetite, nausea, and constipation.
Experience with telephone triage, medication reconciliation, prior authorizations, and electronic health record documentation.
Familiarity with advance care planning documents and workflow, including review of completed documents for required signatures and support for appropriate scanning or upload within scope of practice.
Interest in quality improvement, data collection, and optimizing clinical workflows.
Medical Assistant (CMA) preferred

Responsibilities

Provide clinical and administrative support to patients living with serious illness and to the providers who care for them.
Help create a welcoming, compassionate, and organized experience for patients and their caregivers.
Serve as a key point of contact for patients in clinic and by telephone.
Room and prepare patients for visits; obtain weight and vital signs; review medications; collect symptom information, including Edmonton Symptom Assessment System (ESAS) scores; and identify the patient’s priority concerns for the visit.
Assist with pre-visit planning for in-person and virtual appointments, medication reconciliation, advance care planning document review, and coordination of records needed for new palliative care consultations.
Use basic telephone triage skills to gather symptom information, prioritize patient needs, communicate concerns to providers, support medication refill workflows and prior authorizations, and complete proactive symptom or comfort follow-up calls as directed.
Maintain exam-room supplies, support accurate documentation in Cerner PowerChart, collaborate closely with the palliative care team, and ensure patients and families receive timely, compassionate support throughout their care.