Palliative Care Case Manager

Elevance Health • Nashville, TN

2d • Remote

About The Position

CareBridge Health, a member of the Elevance Health family within Carelon, focuses on enabling individuals in home and community-based settings to maximize their health, independence, and quality of life through homecare and community-based services. The Palliative Care Case Manager is responsible for coordinating referrals, education, and interdisciplinary support for hospice and palliative care services. This role ensures members with serious or terminal illnesses receive appropriate care, supports their understanding of care goals, and facilitates engagement with relevant community resources. The position is virtual, offering flexibility and autonomy, with the exception of occasional in-person training sessions. Candidates must be within a reasonable commuting distance from the posting location(s) unless an accommodation is granted.

Requirements

• Requires a bachelor’s degree in a related field, such as BSN, and a minimum of 3 years of clinical experience in a hospice or palliative care organization; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

• RN certification, APC, or IFOC certification preferred.
• MSW, LCSW, or MDiv preferred.
• Candidates located in the West Coast time zone are preferred to support business coverage needs.

Responsibilities

• Identifies eligible members for hospice and palliative care and ensures their successful admission to services.
• Conducts serious illness conversations with members and caregivers to clarify care goals and document preferences.
• Educates members, caregivers, and clinical staff on hospice and palliative care options and benefits.
• Coordinates ongoing care and communication between CareBridge and community palliative organizations.
• Tracks referrals and develops strategies for process improvements in member engagement and service delivery.
• Maintains supportive relationships with both internal and external stakeholders to ensure continuity of care.
• Develops and implements educational materials and training programs for internal teams.
• Assists with process design and improvement efforts unique to the palliative care navigator function.

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level