Palliative Care Case Manager

Elevance Health•Nashville, TN

1d•Remote

About The Position

CareBridge Health, a member of the Elevance Health family, is seeking a Palliative Care Case Manager. This role is responsible for coordinating referrals, education, and interdisciplinary support for hospice and palliative care services. The goal is to ensure members with serious or terminal illnesses receive appropriate care and understand their care goals, while facilitating engagement with community resources. The position is virtual, offering flexibility, with the exception of occasional in-person training. Candidates must be within a reasonable commuting distance of a posting location unless an accommodation is granted.

Requirements

Requires a bachelor’s degree in a related field, such as BSN, and a minimum of 3 years of clinical experience in a hospice or palliative care organization; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

RN certification, APC, or IFOC certification preferred.
MSW, LCSW, or MDiv preferred.
Candidates located in the West Coast time zone are preferred to support business coverage needs.

Responsibilities

Identifies eligible members for hospice and palliative care and ensures their successful admission to services.
Conducts serious illness conversations with members and caregivers to clarify care goals and document preferences.
Educates members, caregivers, and clinical staff on hospice and palliative care options and benefits.
Coordinates ongoing care and communication between CareBridge and community palliative organizations.
Tracks referrals and develops strategies for process improvements in member engagement and service delivery.
Maintains supportive relationships with both internal and external stakeholders to ensure continuity of care.
Develops and implements educational materials and training programs for internal teams.
Assists with process design and improvement efforts unique to the palliative care navigator function.