Administrative Coordinator Palliative Care

Care Dimensions • Danvers, MA

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About The Position

Care Dimensions is seeking an experienced Palliative Care Administrative Coordinator to lead administrative operations for its Palliative Care and Dementia GUIDE programs. The role oversees program administrative staff, manages operational processes, and partners with clinical leadership to support patients, caregivers, providers, and referral partners.

The coordinator reports to the Chief Medical Officer and works collaboratively with the Clinical Manager, Nurse Care Coordinator, interdisciplinary clinical teams, and Patient Access Services. Responsibilities include supporting efficient program operations, coordinating communication and workflows, and providing administrative support that enables clinical teams to focus on patient care.

The position also supports quality initiatives, program growth, performance reporting, compliance, and implementation of new systems and workflows. Care Dimensions describes its mission as providing compassionate care and support to people and families facing serious illness.

Requirements

• At least five years of experience in healthcare administration, medical practice operations, care coordination, or a related healthcare setting.
• Experience coordinating activities in a multidisciplinary healthcare environment.
• Strong organizational, project management, and time-management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and healthcare information systems.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.

Nice To Haves

• Previous experience supervising or leading administrative staff.
• Associate or bachelor's degree.

Responsibilities

• Supervise and mentor administrative staff supporting the Palliative Care and Dementia GUIDE programs.
• Foster a culture of collaboration, accountability, responsiveness, and service excellence.
• Support onboarding, training, and ongoing development of administrative team members.
• Oversee daily administrative operations for the Palliative Care and Dementia GUIDE programs.
• Manage program scheduling, documentation workflows, reporting, data tracking, and operational processes.
• Maintain accurate program records, policies, procedures, and department resources.
• Support quality initiatives and program growth efforts.
• Partner with the Clinical Manager, Nurse Care Coordinator, physicians, advanced practice providers, nurses, social workers, and other interdisciplinary team members.
• Collaborate with Patient Access Services to support a smooth, timely referral and intake process.
• Coordinate communication and administrative workflows to promote seamless patient and caregiver experiences.
• Ensure clinical teams have the administrative support needed to focus on delivering care.
• Identify and implement process improvements that enhance efficiency and service delivery.
• Monitor program performance metrics and assist with operational reporting.
• Support compliance with organizational policies, regulatory requirements, and program standards.
• Assist with implementation of new systems, workflows, and operational initiatives.

Benefits

• Employer-sponsored health insurance
• Paid time off
• Tuition reimbursement
• Student loan paydown
• Supplemental insurance options
• Earned time (vacation days) program
• Scholarship programs
• Two retirement plans
• Medical, dental, vision, life, and disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed