Pain Management Scheduling Coordinator – Team Lead

North Florida Surgeons, P.A.•Fort Walton Beach, FL

6h•Onsite

About The Position

We are seeking a detailed-orientated, strong team player and highly organized candidate to join our group as Pain Management Scheduling Coordinator – Team Lead. You will play a vital role in patient scheduling, procedure coordination and surgery chart preparation. You will act as a key liaison between manager, provider, facilities and staff while providing leadership and guidance, ensuring compliance with clinical protocols and payer requirements.

Requirements

Customer Service Experience
Insurance knowledge – benefits/verifying
Medical terminology
Anatomy understanding
Pain management knowledge
Excellent oral and written communication & analytical skills
Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance
Ability to multi-task efficiently and effectively, remain calm in busy or stressful situations and work well with minimal supervision; skill in exercising initiative, judgement, discretion and decision-making to achieve practice objectives
Knowledge and adherence to HIPPA, Compliance and OSHA

Nice To Haves

Experience with EMR software preferred – Athena
Experience with Microsoft applications – Word, Excel, Office 365

Responsibilities

Main point of contact for department for the providers, facility and staff
Work closely with manager to implement updates
Monitor procedure schedule and ensure maximum OR utilization
Schedule patients for out-patient interventional pain management procedures
Verify patient’s insurances are valid and collecting coins for patient responsibility.
Obtaining clearances for any medications or Cardiac Implants
Provide patients with pre-operative instructions, procedure arrival times and post-operative appointment information
Preparing weekly surgery charts for clinical team members and providing procedure schedule to facility
Communicate effectively and efficiently with patients, providers, team members and facility staff
Entering and updating patient information in the EMR system
Maintain HIPPA compliance and patient confidentiality at all times
Any other job duties as assigned