PACT Team Leader

Vinfen•Somerville, MA

1d•Hybrid

About The Position

The Team Leader establishes, administers, and directs the Program of Assertive Community Treatment (PACT), a self-contained clinical team which assumes responsibility for directly providing needed treatment, rehabilitation, and support services to identified clients with a serious psychiatric illness. The role involves supervising and evaluating the multi-disciplinary team, ensuring service excellence, and potentially functioning as a practicing clinician. Key responsibilities include ensuring billing standards, contract specifications, and program regulations are adhered to, and that programs meet high quality standards. The Team Leader may collaborate with the funding agency on programmatic decisions. The role directly manages day-to-day clinical operations, staff scheduling, daily meetings, and client needs assessment. It also oversees client admission, treatment planning, and comprehensive client assessments covering various aspects of their lives. Staff management, including recruitment, hiring, and performance supervision, is a core function, along with developing PACT-specific orientation. Budget management, including rental subsidies and contingency funds, is also required. Additional duties include client record supervision, ensuring compliance with standards and regulations, managing adverse events, overseeing quality improvement, providing on-call support, building community relationships, conducting clinical assessments, and maintaining staff knowledge. The position also ensures site safety and performs other related duties as needed.

Requirements

Master's Degree in social sciences, rehabilitation, (e.g. mental health counseling, social work, rehabilitation counseling, psychology) required.
A minimum of 3 years' experience working in social service and/or mental health settings in which the person provided rehabilitation, counseling, therapy, and/or guidance to people with serious psychiatric disabilities and their families -- post Master's is required
Valid license in Massachusetts required.
Knowledge of human services relative to current assignment
Knowledge of operations management procedures and practices
Sensitivity to cultural, religious, racial, disability, and gender issues
Knowledge and use of advocacy techniques
Knowledge of organizational, strategic, participatory, collaborative skills
All applicants must be at least 21 years of age and have a current, valid, US drivers' license for at least 6 months and possess a reliable, insured vehicle.
Must be able to complete CPR, First Aid and other assigned training within defined timelines. Vinfen offers training upon hire.
Must be able to successfully pass a multistate CORI, reference check, employment verification, education and credentialing background check.
Knowledge of human services relative to current assignment
Knowledge of operations management procedures and practices
Sensitivity to cultural, religious, racial, disability, and gender issues
Knowledge and use of advocacy techniques
Knowledge and use of different communication and learning styles
Knowledge of organizational, strategic, participatory, collaborative skills
Knowledge of human, legal, civil rights, community, and other resources
Knowledge of available equipment, therapies, and service providers
Knowledge of empowerment and self-advocacy techniques
Knowledge of formal and informal assessment practices
Knowledge of participatory planning techniques
Knowledge of crisis intervention techniques
Knowledge of decision-making processes and ability to communicate same
Knowledge of strength based modalities
Knowledge of evidence based practices and commitment to adherence to such as appropriate
Ability to provide leadership and team management to staff
Ability to balance many competing priorities
Ability to make independent judgments and decisions
Ability to work in a professional and confidential capacity
Knowledge of personal computer applications and equipment
Knowledge of financial management practices in human service organizations
Knowledge of documentation requirements
A minimum of 3 years’ experience working in social service and/or mental health settings in which the person provided rehabilitation, counseling, therapy, and/or guidance to people with serious psychiatric disabilities and their families – post Master’s is required.
CPR required within two weeks of hire
First Aid required within two weeks of hire
PR Crisis Intervention required
NET required

Nice To Haves

Preference will be given to those who have strong clinical skills; experience managing programs; preparing individuals for independent living, obtaining employment, or functioning in the community more effectively; and/or with home-based or outreach based service delivery; and in the supervision of service personnel, particularly in home or outreach-based service systems.
Training and experience working with those who experience mental health symptoms and substance addiction is preferred.
In some cases, experience may be substituted for academic training.

Responsibilities

Direct day to day clinical operations of the PACT Team, including scheduling staff work hours to ensure appropriate coverage; lead the daily organizational staff meetings and individual action planning (IAP) meetings; continuously evaluate the status of clients and perform appropriate planning and coordination of activities to ensure immediate attention/response to their changing needs.
Direct and coordinate the client admission process and treatment, rehabilitation, and support services of the program in coordination with the psychiatrist. Schedule the admission interview; develop and coordinate the initial assessment and initial treatment plan; assign the most appropriate staff to the individual treatment team (ITT); and provide clinical supervision of the development of the comprehensive assessment and the IAP for each client.
Direct and coordinate, for each client, the client-centered comprehensive assessment of history, mental status and diagnosis, physical health and dental health; use of drugs or alcohol; education and employment; social development and functioning; activities of daily living; and family structure and relationships.
Direct and manage staff recruitment, interviewing, hiring, work assignments, and orientation and performance supervision according to agency policies and procedures; develop and implement staff orientation specific to the PACT team.
Assist in the development of, and manage adherence to, program budgets. Manage the contract rental subsidy and contingency budget lines to ensure maximization of resources to benefit clients occurs.
Supervise the client records management; assuring maintenance of the record in compliance with agency policies, and other third party payment requirements; train staff on the record requirements; develop/implement a system that ensure regular reviews of client assessments, IAPs, and service notes written by the staff; and supervise/train staff accordingly.
Ensure compliance with all accreditation standards and regulations, as well as program specific policies and procedures. Provide staff with new and updated policies, procedures, and directives.
Manage adverse events; ensure plans and corrective actions are implemented and reported.
Ensure program quality and achievement of goals and objectives, manage quality improvement process.
Provide 24 hour on-call back up and on-site support and intervention, when necessary.
Initiate and maintain relationships, in coordination with other team members, with law- enforcement, emergency service providers, other human service agencies, and with informal community resources (e.g. landlords, employers).
Conduct clinical assessments and provide direct clinical treatment, rehabilitation, and support services for clients, when indicated.
Maintain and enhance staff’s knowledge of human services issues, trends, and techniques.
Ensure maintenance and safety of physical site.
Perform other related duties, as required.