Packet Engineer

Zayo Group

About The Position

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, tech, content, finance, healthcare and other large enterprises. Zayo is seeking a Packet Engineer who will be responsible for performing network and customer circuit grooms, network turn up and decommissioning functions. Our Packet Engineer will also provide necessary project management that will ensure network plans or optimization-related grooms are executed as required.

Requirements

At least 5 years of experience in engineering/planning transport networks utilizing SONET, Digital Cross Connects, Wave Division Multiplexers, Ethernet, VoIP, Voice switching, power and common systems.
Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution.
Experience with Salesforce and MetaSolv applications.
Ability to communicate effectively with a variety of functional teams, and strong interpersonal skills for supporting and advising sales teams on proper systems and process.
Strong attention to detail, superb organizational skills, and ability to multi-task and prioritize.
Ability to work across functional boundaries.
Solve practical problems and deal with several variables in dynamic situations.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to be flexible in work schedule and to meet strict deadlines under minimal supervision.

Responsibilities

Analyze In-depth analysis on networks to reduce off-net costs and develop plans for optimal use of network infrastructure.
Perform maintenance window grooming of customer and network circuits in support of optimization efforts.
Provision customer services in multiple voice switching platforms and transport equipment in preparation for migration activity.
Provision, test and turn up network voice trunks with other carriers.
Configure customer services and network links in routers and other data equipment.
Configure, test and turn up new network devices and decommission legacy equipment.
Provide support to field operations, installation vendors and other internal and external groups as needed.
Research and prepare documentation supporting new technologies and products.
In depth understanding of voice features and products including SIP, PRI, CAS, GR303 and business lines.
Strong knowledge of Voice networks including Metaswitch and Nortel DMS switches.
Audit network site database inventory to identify all impacted equipment and facilities for Optimization projects.
Performs other related duties or projects as assigned.
Mentors junior engineers