Packaging Supervisor

Cresco Labs•Fall River, MA

18h•Onsite

About The Position

The Packaging Supervisor is responsible for overseeing daily packaging operations, including production output, team management, compliance execution, and cross-functional coordination. This role oversees Packaging Leads and Agents across multiple packaging lines, ensuring Production Work Orders (PWOs) are executed efficiently, inventory and compliance systems are accurate, and teams are meeting quality and productivity expectations for a team of 20+ employees.

Requirements

2+ years of experience in a supervisory or management role within manufacturing, CPG, or production environments
Proven experience managing teams and driving operational performance
Strong leadership, decision-making, and problem-solving skills
Ability to manage multiple priorities in a fast-paced, regulated environment
High attention to detail with strong understanding of compliance and quality standards
Effective communication and cross-functional coordination skills
Proficiency in Windows-based systems
Ability to lift up to 50 lbs (100 pounds with assistance)
Ability to stand, sit, kneel, and perform repetitive tasks for extended periods
Ability to work around plant material, including exposure to pollen and dust
Must be 21 years of age or older to apply
Must comply with all legal or company regulations for working in the industry
Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Nice To Haves

experience with METRC, Canix, or similar systems preferred

Responsibilities

Directly supervise Packaging Leads and Agents (team size 20+)
Set daily staffing plans and allocate labor across packaging lines based on production needs
Coach and develop Packaging Leads to ensure strong floor-level leadership and accountability
Monitor team performance and hold Leads accountable for execution, productivity, and compliance
Conduct regular 1:1s, performance conversations, and development planning for direct reports
Manage timecards, PTO, attendance, and disciplinary actions
Lead annual performance reviews and support ongoing employee development
Own daily production performance and ensure completion of PWOs against schedule
Monitor throughput, efficiency, and labor utilization across packaging operations
Adjust staffing and priorities in real time to meet production goals
Ensure accurate execution of batch records and production documentation
Identify and resolve bottlenecks impacting output and efficiency
Oversee all transactions within the state compliance tracking system (e.g., METRC) to ensure accuracy and regulatory compliance
Ensure proper execution of product conversions in Canix and alignment with physical inventory
Maintain batch integrity across all packaging activities and system transactions
Review and validate system activity to prevent discrepancies and compliance risks
Investigate and resolve inventory discrepancies in coordination with Packaging Manager and cross-functional teams
Ensure audit readiness through accurate documentation and compliant system execution
Partner with Processing, Materials Management, and Order Fulfillment to align production flow and priorities
Ensure timely availability of bulk product and packaging materials to support production
Communicate production status, risks, and inventory issues to leadership and Sales as needed
Align packaging output with delivery schedules and business priorities
Oversee operation of automated packaging equipment and packaging lines
Ensure proper line setup, changeovers, and run documentation are completed accurately
Coordinate with Maintenance to resolve equipment issues and minimize downtime
Monitor equipment performance and escalate recurring issues
Ensure all packaging activities meet quality standards, GMP requirements, and company SOPs
Enforce 6S standards and maintain clean, organized workspaces
Conduct routine floor walks (Gemba) to monitor performance, compliance, and safety
Promote a culture of accountability, continuous improvement, and operational discipline