Packaging Automation Specialist

SUPPLYONE INC.•Dallas, TX

2d•$60,000 - $75,000•Onsite

About The Position

The Packaging Equipment & Automation Specialist reports to the local Sales Manager and serves as SupplyOne's technical and consultative expert on packaging equipment. The role combines hands-on field service—including equipment installation, troubleshooting, repair, and maintenance—with sales support such as equipment selection, proposals, customer presentations, and demonstrations. The Specialist works closely with Sales Representatives and Food Packaging Specialists to recommend equipment solutions, support upgrades and retrofits, and pursue new business opportunities. The role helps customers improve productivity and reduce downtime while supporting SupplyOne's equipment revenue and GP$ goals. The position includes customer-site travel within a 300-mile radius of the assigned location, including occasional travel to border cities in Mexico. Travel may involve extended days or overnight stays based on customer and business needs. The Specialist must maintain a professional appearance and represent SupplyOne positively at customer locations.

Requirements

High school diploma or GED.
At least 5 years of experience in field service, industrial equipment maintenance, or a related technical field.
Demonstrated experience troubleshooting mechanical and electrical problems in industrial equipment.
Experience reading mechanical blueprints and electrical schematics.
Ability to troubleshoot and diagnose equipment issues based on customer descriptions and available technical information.
Strong mechanical and electrical troubleshooting skills.
Proficiency in reading mechanical blueprints and electrical schematics.
Ability to work independently and with customers to troubleshoot and resolve problems.
Ability to diagnose and solve problems based on customers' non-technical descriptions.
Basic computer skills and ability to learn and use field service technology.
Ability to use tablet and PC-based Field Service tools for service documentation, signature collection, and transmission of parts and service-call information.
Excellent communication and customer service skills, including ability to explain technical information clearly to technical and non-technical audiences.
Strong team orientation and commitment to quality.
Initiative in professional development and willingness to learn new equipment and technologies.
Customer-focused mindset and ability to identify customer needs and provide appropriate technical solutions.
Ability to collaborate with Sales Representatives, Food Packaging Specialists, OEMs, and customers.
Valid driver's license and ability to meet SupplyOne's driving requirements.
Ability to travel extensively within the assigned territory.
Ability to stand, walk, bend, kneel, crouch, and work in confined spaces as required.
Ability to work around industrial machinery and equipment.
Ability to lift and carry tools, equipment, and parts as required, with or without reasonable accommodation.
Ability to safely perform job duties at customer facilities and in industrial environments.

Nice To Haves

Associate's degree or technical certification in electrical, electronics, industrial maintenance, automation, or a related field.
Experience working with packaging equipment.
Technical training or education in electricity, electronics, industrial equipment maintenance, or a related discipline.
Experience troubleshooting Allen-Bradley PLCs.
Experience with PLC logic development or programming.
Experience working directly with customers in a field service or technical support environment.

Responsibilities

Answer service inquiries and assist customers with equipment-related issues.
Install, test, troubleshoot, repair, and maintain packaging equipment and machinery.
Perform routine and preventative maintenance on customer equipment.
Use diagnostic tools and available equipment information to identify and resolve issues.
Troubleshoot, repair, or replace defective, damaged, or worn equipment, components, and parts.
Provide in-house repair and technical phone support as needed.
Coordinate information between customers, SupplyOne, and equipment manufacturers to resolve field equipment difficulties.
Plan and modify equipment configurations to meet customer requirements.
Support equipment upgrades, modifications, and retrofits.
Arrange and support equipment demonstrations and trial installations.
Organize and attend Factory Acceptance Tests (FATs) for automatic equipment sales.
Coordinate with OEMs to plan and implement equipment training.
Facilitate customer training for new equipment installations, upgrades, and retrofits.
Attend training provided by local technicians and equipment manufacturers to maintain and enhance technical and mechanical skills.
Gather customer, equipment, and operational information during customer visits to support service needs and account relationships.
Prepare service contracts and preventative maintenance agreements.
Provide customers with technical recommendations regarding equipment solutions.
Provide technical expertise and consultative support to Sales Representatives and Food Packaging Specialists to support packaging equipment revenue and GP$ goals.
Prepare and respond to requests for proposals and provide technical presentations addressing customer requirements, including new equipment, upgrades, line layouts, modifications or retrofits, equipment service, and preventative maintenance.
Identify opportunities for consumables, preventative maintenance agreements, equipment upgrades, and additional services, and communicate them to the Sales team.
Review equipment quotes prepared by Sales Representatives for technical appropriateness, equipment compatibility, and alignment with approved vendor requirements.
Identify and support the closing of new equipment business opportunities, including qualifying prospective customers and providing technical recommendations during the sales process.
Prepare proposals and related correspondence.
Maintain thorough and accurate customer and equipment records.
Use tablet and PC-based Field Service tools for signature collection and transmission of parts and service-call information.
Prepare for customer calls with a professional appearance, necessary tools, and relevant customer and equipment information.
Travel to customer locations within a 300-mile radius of the assigned location, including occasional travel to border cities in Mexico; travel may include extended days or overnight stays.
Maintain a professional appearance and represent SupplyOne positively at customer locations.