Packaged Gases Inside Sales Representative - Houston, TX
About The Position
This is a telephone-based sales position focused on existing accounts to reduce churn and grow market share by adding additional products to the account. The role involves proactive account touchpoints, relationship management, driving growth via cross-sell/up-sell strategies, securing long-term commitments through Product Sales Agreements (PSAs), monitoring usage trends and contract compliance, and providing efficient quoting, order support, and CRM documentation. The position also involves coordinating customer training and entering sales data into the CRM. Additionally, the role requires investigating and resolving customer problems related to welding processes, equipment, and deliveries.
Requirements
- 1-3 years of experience.
- 2-5+ years of experience in Industrial Sales, preferably Gases/Medical Gases/Propane and Welding supply sales.
- A proven track record in sales and account management and development.
- Profit and loss analysis on proposed sales orders and understanding of profit margins.
- Experience making sales presentations and demonstrations.
- Knowledge, Skills and Abilities.
Responsibilities
- Maintain regular contact with existing customers to reinforce relationships, address service concerns early, and build trust.
- Serve as the primary point of contact to strengthen loyalty and ensure customers feel valued.
- Analyze purchase history and ask discovery-based questions to uncover gaps in current buying patterns.
- Actively promote complementary products (e.g., safety supplies, welding accessories, tools) to increase share-of-wallet within existing accounts.
- Introduce and negotiate PSAs with customers as a tool to lock in pricing, improve forecasting, and solidify long-term relationships.
- Use PSAs to reduce churn risk by making competitors’ entry more difficult and reinforcing service consistency.
- Review order frequency, spend patterns, and delivery consistency to identify potential churn risks.
- Escalate signs of declining volume, competitor encroachment, or pricing concerns to leadership or field teams for intervention.
- Provide timely quotes, process reorders, and ensure seamless customer service across transactions.
- Maintain detailed records of interactions, opportunities, and objections in the CRM to support team visibility and pipeline tracking.
- Coordinates customer training.
- Enters new customer data and other sales data for current customers into computer database.
- Develops and maintains relationships with purchasing contacts.
- Investigates and resolves customer problems with welding processes, equipment and deliveries.
- Performs other duties as assigned.
- Complies with all policies and standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
