Packaged Gases Customer Service Representative - Norfolk, NE

Matheson•Norfolk, NE

2d•Onsite

About The Position

The Packaged Gases Customer Service Representative manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. This role assesses customer satisfaction with MTG products and services by conducting surveys and provides insights for addressing customer concerns. The representative works closely with SBU Sales Leaders, Sales, Corporate Marketing, and Customer Service.

Requirements

High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
Excellent customer service skills.
Ability to establish and manage customer relationships.
Ability to work independently.

Responsibilities

Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
Manages requests for products, price and technical information.
Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
Maintains showroom cleanliness by procedures set forth by management.
Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
Tracks result of outbound campaign efforts.
Backs up inbound customer service, as needed.
Ensure all safety rules are strictly observed.
Perform other projects and duties as assigned.