Claims Adjuster - Norfolk, NE

FMNE Insurance Company•Norfolk, NE

6d•Hybrid

About The Position

FMNE Insurance is seeking two Claims Adjusters to join our team in our Norfolk, NE District Office. This role is ideal for a motivated, detail-oriented professional who excels at investigating claims, makes sound decisions, and delivers fair, high-quality service to policyholders and agents. Join a stable, values-driven company with deep Midwest roots and a strong team-focused culture. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis. We offer a competitive salary and a comprehensive benefits package, including health coverage, a generous 401(k), pension plan, wellness programs, a company vehicle, and a hybrid work model for eligible employees.

Requirements

High school diploma or equivalent required; college degree preferred.
A valid driver’s license with a clean driving record is required.
Excellent communication skills, with the ability to interact effectively with agents, insureds, and claimants via written correspondence, email, phone, and in person.
Ability to work independently, demonstrating strong initiative and awareness of the importance of timely completion of all responsibilities and job functions.
Proficient in using a personal computer, including familiarity with standard business software applications (e.g., Microsoft Office Suite).
Demonstrated ability to manage and maintain confidential information with professionalism and discretion is required.
A comprehensive and strong knowledge of policy language, insurance principles, and coverage details is essential.
Ability to work under varied conditions including indoor/outdoor environments, temperature extremes, uneven or slippery surfaces, and possible exposure to pollutants and irritants.
Physical capability to lift up to 40 pounds, bend, stoop, crawl, climb ladders, and work at elevated heights.
Ability to stand or walk for prolonged periods and conduct thorough visual inspections of insured property.
Flexibility to work beyond standard hours (40 hours per week or 5 days per week) and to travel to other district offices as needed.
Willingness and ability to work beyond standard business hours when required to meet business needs.

Nice To Haves

Completion of insurance-related courses is helpful.
General knowledge or aptitude in construction, agri-business, and/or automobile repair is preferred.

Responsibilities

Demonstrates the Company’s mission, while successfully performing its core values related to integrity, service, excellence, stability, strength, respect, and teamwork.
Ensure timely and accurate communication, support agency personnel in resolving claims-related issues, and uphold company standards for service, policy interpretation, and reporting.
Manage assigned loss claims and conduct underwriting inspections, preparing and submitting detailed reports to the appropriate department.
Ensure all actions comply with the terms of the insurance contract, striving to pay fair and accurate claim amounts while fostering and maintaining strong customer relationships.
Regularly communicate with producing agents to keep them informed of claims handling progress and issues related to their clients. Provide guidance and updates on Company policies and procedures to support agents in their roles.
Regular and timely attendance in the office is an essential function of the position.