Package Specialist-Salesforce Technical Operations

IBM • Baton Rouge, LA

4d • Onsite

About The Position

As a Package Specialist for Salesforce Technical Operations, you will provide application support and manage the incident lifecycle to ensure continued and synchronized functionality. You will operate in a shift model to provide 24x7 application support coverage and implement platform upgrades and regression testing.

Requirements

• Salesforce Application Support: Experience with managing incident lifecycles, including documenting incident reports, performing root cause analysis, and implementing corrective actions to ensure timely resolution and satisfaction of the originator.
• Technical Troubleshooting: Experience with application monitoring using direct access of logs and platform admin console or tools like AI Ops to identify potential issues and prevent downtime.
• Code Management: Experience with managing code migration across environments to ensure continued and synchronized functionality, including scheduling application updates and maintaining records of configuration changes.
• Platform Administration: Experience with user administration tasks such as creation, deletion, modification, profile updates, and password resets to ensure seamless user experience.
• Performance Analysis: Experience with preparing and collating metrics of tasks, incidents, and environment change actions performed to measure application performance and identify areas for improvement.
• 5-7 years’ experience as a Package Specialist for Salesforce Technical Operations

Nice To Haves

• Platform Upgrade Expertise: Experience with implementing platform upgrades and regression testing to ensure seamless integration and minimal downtime. This includes analyzing upgrade requirements, developing test plans, and executing upgrades.
• Advanced Troubleshooting Skills: Experience with using AI Ops and other advanced tools to identify and resolve complex technical issues, improving overall application performance and reducing downtime.
• Environment Management: Experience with managing multiple environments, including scheduling application updates, maintaining records of configuration changes, and ensuring continued and synchronized functionality.

Responsibilities

• Manage Incident Lifecycle: Own the incident lifecycle from initiation to closure, ensuring timely resolution and satisfaction of the originator. This includes documenting incident reports, performing root cause analysis, and implementing corrective actions.
• Application Monitoring: Perform application monitoring using direct access of logs and platform admin console or tools like AI Ops to identify potential issues and prevent downtime.
• Code Migration: Manage code migration across environments to ensure continued and synchronized functionality, including scheduling application updates and maintaining records of configuration changes.
• User Administration: Perform user administration tasks such as creation, deletion, modification, profile updates, and password resets to ensure seamless user experience.
• Performance Metrics: Prepare and collate metrics of tasks, incidents, and environment change actions performed to measure application performance and identify areas for improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed