Full Time Package Dispatch Supervisor

UPS Supply Chain Solutions•Madison, WI

About The Position

This position analyzes and plans a center’s daily package dispatch to ensure timely, efficient dispatch service performance. The supervisor reviews prior dispatch results and operational data—including stop and volume trends, missed pieces, and cost per piece—to identify trends, improve service performance, streamline routes, and control costs. The role manages the center’s dispatch systems and processes, maintains current route plans by recording route changes such as new streets and customers, and oversees load modifications. It also develops, updates, and monitors dispatch plans using trend and production-report data to adjust routes and distribute work evenly. The supervisor supports improved dispatch operations by promoting new technology and monitoring dispatch planning system functionality, and directly supervises Part-time Planning & Dispatch Supervisors. The role analyzes prior-day production reports and weekly trends, identifies employee training needs, provides feedback and support, conducts performance evaluations, resolves individual and group performance issues, and fosters collaboration through ongoing communication and relationship building. The position is permanent and full-time. The stated schedule is Tuesday through Saturday, 2:00 a.m. to 12:00 p.m.; days and hours may vary based on operational needs and the manager’s instructions. The employee must reside in the same geographic location as the job or be willing to relocate promptly. Applicants must be U.S. citizens or nationals, lawful permanent residents, or otherwise authorized to work in the United States for this employer.

Requirements

Must currently reside in the same geographic location as the job or be willing to relocate promptly.
Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
Schedule is Tuesday through Saturday, 2:00 a.m. to 12:00 p.m.; days and hours may vary based on operational needs and the manager’s instructions.

Nice To Haves

Bachelor’s degree or international equivalent preferred.

Responsibilities

Analyze prior-day production reports and weekly trends to incorporate improvements into future dispatch plans.
Plan and manage daily package dispatch to support timely, efficient service performance.
Review dispatch data, including stop and volume trends, missed pieces, and cost per piece, to identify trends and improve results.
Maintain current route plans by recording modifications, including new streets and customers.
Oversee load modifications to improve service and reduce costs.
Develop, update, and monitor dispatch processes and plans using trend and production-report data to adjust routes and distribute work evenly.
Promote implementation of new technology and monitor dispatch planning system functionality.
Directly supervise Part-time Planning & Dispatch Supervisors.
Determine employee training needs and develop continuous development plans.
Provide feedback and support.
Conduct performance evaluations and resolve individual and group performance issues.
Support a collaborative work environment through ongoing communication and relationship building.