PACE Receptionist

Neighborhood Healthcare•Murrieta, CA

5h•Onsite

About The Position

About Us Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together. Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community. As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants. ROLE OVERVIEW and PURPOSE The PACE Receptionist serves as the first point of contact for participants, visitors, and callers, providing a welcoming, professional, and participant-centered experience at the PACE center. This role supports front desk operations, participant flow, and communication while ensuring accurate scheduling, coordination, and information sharing. In addition to front desk responsibilities, this role provides administrative and operational support to the site as needed, including coordination activities and support for special projects.

Requirements

High School Diploma/GED required
1 year of Customer Service experience preferred
Bilingual(Spanish) highly preferred
Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards
In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually.
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Knowledgeable about and experienced with adult day health center or PACE programs
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Ability to lift/carry 15 lbs/weight
Ability to stand for long periods of time

Responsibilities

Greets participants, visitors, and vendors upon arrival and provides assistance, guidance, and direction as needed to ensure a positive experience
Answers and manages incoming phone calls, emails, and other communication, appropriately screening, transferring, resolving, and documenting inquiries in a timely manner
Responds to urgent or emergency calls in accordance with PACE protocols, ensuring timely escalation and communication to appropriate staff
Supports participant check-in and check-out processes, including verifying information and ensuring accurate tracking of attendance and services
Coordinates and schedules participant appointments, including troubleshooting conflicts, addressing urgent needs, and communicating with staff, caregivers, and providers to ensure timely access to care
Ensures that appropriate and timely documentation of all updates, encounters, and communication is completed in accordance with organizational standards
Provides eligibility status and benefit information for participants as needed
Addresses participant and provider inquiries and escalates issues as appropriate when resolution is not immediately possible
Supports participant flow throughout the center, including coordination with transportation and clinical teams to ensure timely movement and service delivery
Assists with maintaining accurate participant records and demographic information, and supports coordination of medical records requests and documentation as directed
Supports tracking and coordination of participant scheduling activities, including appointment reminders, follow-up on missed visits, and communication of updates to appropriate team members
Maintains front desk operations, including managing incoming and outgoing mail, maintaining organized reception areas, and ensuring readiness of participant-facing materials
Provides administrative support to site operations, including assisting with scheduling, basic coordination tasks, and clerical support as needed
Supports special projects and operational initiatives as directed by the Center Director, including assisting with coordination, tracking tasks, and follow-up
Serves as a liaison between participants, families, and interdisciplinary team members to support communication and coordination of services
Provides backup administrative support across the center as needed
Maintains confidentiality of participant and organizational information in accordance with HIPAA and organizational policies
Attends required meetings, trainings, and educational sessions
Ensures timely and accurate completion of assigned tasks
Performs other duties as assigned