Pace of Play Supervisor-Main Golf Shop-Full Time

Pinehurst Careers•Pinehurst, NC

12h

About The Position

The Pace of Play Supervisor manages pace of play and helps enhance the experience of members and resort guests, with a primary focus on courses No. 2 and No. 4. The role also performs Starter/Ranger duties, supervises the day-to-day operation of the Starters/Rangers, and supports Golf Operations. The position includes analyzing pace-of-play data and guest survey feedback, auditing tee sheets, and producing pace-of-play reports. The supervisor is responsible for the direction, coordination, and evaluation of specified Golf Operations employees, including hiring, training, scheduling, assigning work, evaluating performance, and addressing complaints and problems. The role requires knowledge of golf rules and play, pace-of-play procedures, and course conditions. It involves regular interaction with members, guests, visitors, business partners, and employees, as well as handling guest concerns and assisting Golf Professional Staff. The employee may also return abandoned carts and deliver messages, people, or equipment on the course. The position requires operating a golf cart and periodically getting in and out of it for several hours a day. Work includes standing for long periods, riding over rough terrain, and working in all weather conditions. The employee must be able to lift 50 pounds. The work environment is usually quiet, with occasional exposure to wet or humid conditions, outdoor weather, and extreme heat.

Requirements

High school diploma or GED and at least 2 years of related experience, or an equivalent combination of education and experience.
Knowledge of the general rules and play of golf.
Ability to solve practical problems and deal with a variety of concrete variables where limited standardization exists.
Ability to interpret written, oral, diagram, or schedule instructions.
Ability to operate a golf cart and get in and out periodically for several hours a day.
Ability to stand for long periods, ride in a golf cart over rough terrain, and work in all weather conditions.
Ability to lift 50 pounds.
Ability to stand, walk, sit, talk or hear, and taste or smell; ability to adjust focus.

Responsibilities

Provide pace-of-play management, primarily on courses No. 2 and No. 4.
Display friendliness and willingness to help members, guests, visitors, business partners, and fellow employees.
Maintain knowledge of the general rules and play of golf.
Monitor and support groups on courses No. 2 and No. 4 to uphold daily pace-of-play expectations.
Perform Starter/Ranger duties and supervise overall pace of play on courses No. 2 and No. 4.
Assist in managing, supervising, and organizing the day-to-day operation of Starters/Rangers.
Inform players about course conditions, special playing conditions, pace-of-play expectations, suggested tees, and general Pinehurst playing guidelines.
Solve problems and maintain a solution-minded attitude.
Analyze data from pace-of-play system software and use it in daily practices to improve the member and guest experience.
Monitor tee sheets using tee-time software and audit the tee sheet.
Produce daily, weekly, and monthly pace-of-play reports.
Review and analyze resort guest surveys and formulate opportunities for improvement.
Assist in producing work schedules for Starter/Ranger employees.
Promptly handle and follow up on member or guest issues and concerns.
Keep accurate records and perform other assigned duties, including returning abandoned carts and delivering messages, people, and equipment to groups on the golf course.
Assist Golf Professional Staff as directed.
Maintain awareness of pace-of-play procedures and staffing on courses No. 1, No. 3, and No. 5.
Direct, coordinate, and evaluate specified Golf Operations employees, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.