P/L Territory Manager I

Liberty Mutual Insurance•San Diego, CA

4d•$86,000 - $140,000

About The Position

Liberty Mutual Insurance is hiring a Territory Manager to manage an assigned territory and drive profitable premium growth in support of financial and operational goals. The role develops and manages broad, diverse agency partnerships and may handle more than 200 agency storefronts across multiple states. The Territory Manager works with agency owners, management, and frontline staff, including through virtual engagement, and optimizes territory performance. The position serves as a trusted advisor to independent agencies, providing product, underwriting philosophy, appetite, and system training and support. It uses agency analysis, internal partner feedback, and local marketplace expertise to create and execute agency strategies aligned with Personal Lines or Business Lines objectives. The role operates under limited to moderate supervision and supports quality new-business flow, appropriate book mix, and risk management across agencies and the assigned territory. The Territory Manager collaborates with internal business partners and Personal Lines or Business Lines counterparts to identify opportunities, resolve problems, share competitor and industry information, and represent agent and customer perspectives. The role also uses internal and external agency-channel programs and tools, provides guidance on agency initiatives, and contributes ideas for continuous improvement. Travel may be up to 25%, with occasional overnight travel.

Requirements

Bachelor's degree or equivalent industry experience.
At least three years of insurance experience with a carrier or agency.
Knowledge of company services, products, marketing techniques and principles, and insurance industry trends.
Exposure to revenue growth and sales success in a prior role.
Demonstrated success developing and building partnerships, making decisions, and solving problems.
Working knowledge of production management, claims, loss prevention, underwriting, administration, sales operations, and agency business operations.
Highly effective written and oral communication skills, including presentation, persuasion, timing, tact, and negotiation.
Strong customer focus, interpersonal relationship skills, and problem-solving ability.
Strong analytical thinking, business analytics, and business development skills.
Strong time-management and team-orientation skills.
Must be licensed by the state if required.
Ability to travel up to 25%, with occasional overnight travel.

Responsibilities

Manage the assigned territory and drive profitable growth to achieve financial and operational targets.
Lead territory and agency management processes, including prospecting, business planning, engagement, training, compensation, and agency plant optimization.
Build and cultivate mutually beneficial agency partnerships with agency ownership, management, and frontline staff, including through virtual engagement.
Serve as a trusted advisor by delivering product, underwriting philosophy, appetite, and system training and support to promote retention and new-business development and maximize agency revenue.
Use agency analysis, insights, internal partner feedback, and local marketplace expertise to create and execute agency strategies that achieve direct written premium, profit, and new-business goals.
Align agency plans with Personal Lines or Business Lines strategies, including carrier consolidation or book transfer, agency plant expansion, agency marketing and service programs, and new product or program rollouts.
Under limited to moderate supervision, drive and ensure quality new-business flow, appropriate book mix, and risk management for individual agency books and the overall territory.
Clarify appetite and target markets, and identify and address profitability or business-quality concerns across the territory.
Collaborate with underwriting, product management, claims, and risk control partners to identify opportunities, solve problems, share competitor and industry intelligence, and provide the agent and customer perspective.
Partner effectively with Personal Lines or Business Lines counterparts on shared agency assignments.
Use internal and external programs and tools for independent-agent channel support and agency management, including marketing and development programs, new-business tools, and production and profitability data and analysis.
Provide guidance on agency initiatives and contribute ideas for continuous improvement.