P/L Territory Manager I

Liberty Mutual•Aliso Viejo, CA

About The Position

Liberty Mutual Insurance seeks a Territory Manager to manage an assigned territory and drive profitable premium growth in support of financial and operational goals. The role develops and manages broad, diverse partnerships with independent agencies, potentially covering more than 200 agency storefronts across multiple states, and optimizes territory performance. The Territory Manager builds and cultivates mutually beneficial agency partnerships virtually with agency owners, managers, and frontline staff. The role serves as a trusted advisor, providing product, underwriting-philosophy, appetite, and systems training and support to improve retention and develop new business. Using agency analysis, internal feedback, and local market expertise, the Territory Manager creates and executes strategic and tactical agency plans aligned with Personal Lines or Business Lines objectives. With limited to moderate supervision, the role supports quality new-business flow, appropriate book mix, and risk management across individual agency books and the assigned territory. It works with internal partners and Personal Lines or Business Lines counterparts to identify opportunities, address issues, share industry intelligence, and represent agents' and customers' perspectives. The role also uses internal and external programs, tools, marketing and development programs, and production and profitability data to support agency management and continuous improvement.

Requirements

Bachelor's degree or equivalent industry experience.
At least three years of insurance experience with a carrier or agency.
Knowledge of company services, products, marketing techniques and principles, and insurance industry trends.
Prior exposure to revenue growth and sales success.
Proven success developing and building partnerships, making decisions, and solving problems.
Working knowledge of production management, claims, loss prevention, underwriting, administration, sales operations, and agency business operations.
Effective written and oral communication skills, including presentation, persuasion, timing, tact, and negotiation.
Strong customer focus, interpersonal relationship skills, and problem-solving ability.
Strong analytical thinking, business analytics, and business development skills.
Strong time-management and team-orientation skills.
State license if required.
Ability to travel up to 25%, including occasional overnight travel.

Responsibilities

Manage the assigned territory and drive profitable growth to meet financial and operational targets.
Lead territory and agency management processes, including agency prospecting, business planning, engagement, training, compensation, and agency-plant optimization.
Build and cultivate agency partnerships with agency ownership, management, and frontline staff.
Act as a trusted advisor by providing product, underwriting philosophy, appetite, and systems training and support for retention and new-business development.
Create and execute agency strategies using agency analysis, insights, internal partner feedback, and local marketplace expertise to achieve direct written premium, profit, and new-business goals.
Develop strategic and tactical plans aligned with Personal Lines or Business Lines strategies, including carrier consolidation or book transfers, agency-plant expansion, agency marketing and service programs, and new product or program rollouts.
Ensure quality new-business flow, appropriate book mix, and risk management for individual agency books and the overall territory.
Clarify appetite and target markets, identify business profitability or quality concerns, and address them to support territory profitability.
Collaborate with underwriting, product management, claims, and risk control partners to identify opportunities, solve problems, share competitor and industry information, and represent agent and customer perspectives.
Partner effectively with Personal Lines or Business Lines counterparts on shared agency assignments.
Use internal and external programs and tools, including marketing and development programs, new-business tools, and production and profitability data and analysis, to support agency management.
Guide agency initiatives and contribute ideas for continuous improvement.
Travel up to 25%, with occasional overnight travel.