P&C Product Management Director - State Management

USAA•San Antonio, VA

23h•Remote

About The Position

USAA is hiring a non-people-leading Director/Analyst to support P&C Personal Lines products for members in Arkansas and Louisiana as part of the Go-To-Market Team. The role is accountable for achieving property and casualty insurance profit and growth targets in assigned states by developing strategic vision and tactical plans to expand product line market share profitably. It monitors state-specific competitive and financial KPIs, identifies opportunities for state-level impact, and supports best practices and innovation across the organization. The position is remote-eligible in the continental United States, with occasional business travel. Employees who reside within 60 miles of a USAA office are expected to work on-site four days per week. The role involves analyzing state-specific P&L and marketing strategy, advising executives using data from multiple sources, developing and maintaining insurance products, collaborating with internal and external partners, conducting market and product performance analysis, and managing regulatory relationships and risk controls. It also provides guidance, coaching, and training to team members in support of product line initiatives.

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, or Statistics, or four years of relevant education and/or experience.
Eight years of relevant product or program management experience analyzing data and developing recommendations, or an advanced degree in Business and six years of product or program management experience.
Four years of P&C experience.
Extensive experience creating product briefings and presenting to executive leadership.
Demonstrated ability to independently conduct product analysis and develop an in-depth understanding of market dynamics, including competitor underwriting initiatives and rate-level analysis.
Strong interpersonal and relationship-management skills, with emphasis on customer focus, collaboration, and partnering to achieve results.
Advanced knowledge of applicable product-related regulations and risk and compliance requirements.

Nice To Haves

Experience with Arkansas and Louisiana P&C product management, including state regulations and marketplace knowledge.
Sophisticated data analytics experience, including the ability to pull data, analyze trends, and make recommendations to leadership.
Ability to communicate complex findings clearly and impactfully through compelling written and verbal communication, including presentations to executive leadership and key business partners.
Mastery of SQL, Tableau, and Snowflake; Python experience is a plus.
P&C product management experience encompassing pricing, P&L, risk profiles, underwriting, state-specific forms, and legal/risk management.
US military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Analyze large data sets and state-specific P&L and marketing strategy, including the impact of marketing investments on financial results.
Provide guidance to executives on financial and customer-related matters using multiple data sources and tools.
Lead the design, development, implementation, and maintenance of P&C insurance products in collaboration with business partners.
Build internal stakeholder partnerships to develop insights and execute multi-year state strategies.
Maintain partnerships with external regulators to bring strategic actions to market.
Direct and execute data analytics with internal stakeholders to identify growth opportunities, develop a 360-degree view of membership, and present key learnings.
Build complex reports using data tools to monitor business performance and communicate results.
Work with stakeholders to understand business objectives, define KPIs, evaluate performance, identify trends, and improve performance while minimizing risk.
Lead comprehensive market analysis and evaluate product performance metrics to support regional and countrywide decisions.
Partner with Government & Industry Relations, attorneys, and Compliance Advisors to manage relationships with local regulatory agencies and industry organizations.
Provide guidance, coaching, and training to team members on processes and procedures supporting product line initiatives.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.