P&C Product Management Director (Marketing and D&S Support)

USAA • San Antonio, TX

11d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position is responsible for overseeing Marketing and P&C Distribution and Service support for the Go-To-Market team. You will work cross-functionally with these critical partners to drive healthy product growth across all lines of business. The P&C Product Management Director is accountable for the achievement of property and casualty insurance (P&C) profit and growth targets in assigned state(s) or geographic region or on a national product basis. Develops strategic vision and tactical plan that will profitably expand USAA product line market share. Focuses on state-specific or national product competitive and financial KPIs to anticipate and react to potential trends. Identifies opportunities to make regional or national impacts across P&C, which drive best practices and innovation across the organization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL. Relocation assistance is not available for this position.

Requirements

• Bachelor's Degree in Business, Marketing, Risk Management, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of relevant product or program management experience analyzing data and developing recommendation, or an advanced degree in Business, with 6 years of product or program management experience.
• 4 years of P&C experience.
• Extensive experience in creating product briefings and presenting to executive leadership.
• Demonstrated experience in independently conducting product analysis & gaining an in depth understanding of market dynamics including competitor underwriting initiatives, rate level analysis.
• Strong interpersonal and relationship management skills with an emphasis on customer focus, collaboration and partnering to obtain results.
• Advanced knowledge of applicable product related regulations, and risk and compliance requirements.

Nice To Haves

• P&C: Advanced P&C business acumen and experience in a Product Management role (State Management ideally)
• D&S: Extensive knowledge of P&C Distribution and Service area, including contact center sales, and service functions.
• Marketing: Experience in developing and executing marketing strategies, with a strong track record in forecasting and managing spending requests.
• Leadership: Leadership experience, evidenced by a consistent ability to influence stakeholders, including peers and executives, across different business functions.
• Cross-Functional: Adept at partnering with cross-functional teams to shape Go-To-Market team requests and effectively achieve performance targets.
• Data Analytics: Experience with SQL and Snowflake ideally.
• US military experience through military service or a military spouse/domestic partner.

Responsibilities

• Works with large data sets and leads business analysis of state-specific P&L and marketing strategy and the impact of marketing investments to influence P&L results.
• Provides guidance on key financial and customer-related concerns from executives leveraging multiple data sources including SAS, SQL, Tableau, R, etc.
• Leads the design, development, implementation, and maintenance of the P&C insurance products through deliver value as a leader in collaborating with business partners.
• Builds relationships and partnerships to collaborate with internal stakeholder’s partners to develop insights to develop and execute on multi-year state strategy.
• Maintains partnerships with external regulators to bring strategic actions to market.
• Directs and executes data analytics with internal stakeholders to identify growth opportunities, build a 360-degree view of the membership and presents key learnings.
• Builds complex reports using data tools to monitor business performance and communicate results.
• Works directly with stakeholders to understand business objectives, define key performance indicators, and evaluate performance; identifies emerging themes, internal and external trends to improve performance and minimize risk.
• Leads comprehensive market analysis and evaluates product performance metrics to help facilitate decision making at regional/ countrywide level.
• Maintains partnerships with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationship with local regulatory agencies and industry organizations.
• Facilitates development of team members by providing guidance, coaching, and training of processes and procedures in support of product line initiatives.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
• These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees