P&C Claims Advocate II

Hub International Insurance • Sacramento, CA

7d

About The Position

The Property & Casualty Claims Advocate II is a claims specialist who exercises a high degree of independent discretion, autonomy, and decision-making to support and advocate for clients, Producers, and carriers. The role facilitates interactions between clients and carriers on property and casualty matters, including claim reviews and ongoing claims issues. It monitors property and casualty activity and alerts the HUB Producer team to potential claims or loss-control issues.

The position involves analyzing and advocating on claims, presenting claim reviews, developing coverage arguments, coordinating with clients, Producers, carriers, and third-party administrators, and identifying risk-reduction strategies. The advocate maintains accurate claim records and stays current on policy coverage, industry developments, and external conditions that may affect clients. HUB offers training, licensing support, and ongoing development opportunities.

Requirements

• High school diploma or GED.
• 5–7 years of property and casualty claims adjustment experience, preferably in brokerage, or an equivalent combination of education and experience.
• Property and Casualty license required.
• Proficiency in the claims adjustment process for Property, Casualty, Auto, Cyber, and Professional E&O claims.
• Computer skills, including Microsoft Office Suite, Outlook, and agency management systems.
• Ability to identify complex problems, evaluate options, and implement solutions.
• Ability to use logic and reasoning to assess alternative solutions, conclusions, or approaches.
• Ability to prioritize and organize multiple tasks and responsibilities, completing assignments on time and accurately.
• Ability to communicate professionally and effectively, orally and in writing, with internal and external customers.
• Ability to develop and maintain client relationships and work effectively with insurance and service vendors.
• Ability to respond to customer needs, solicit feedback, and handle difficult or emotional customer situations promptly and accurately.
• Ability to work effectively with a team and coach others.
• Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
• Desire to learn and grow within the insurance industry.

Nice To Haves

• Brokerage property and casualty claims adjustment experience.

Responsibilities

• Provide initial and ongoing claims advocacy, including detailed analysis, interpretation, consultation, and negotiation of coverage and reserves.
• Prepare and present periodic claim reviews to clients.
• Prepare coverage arguments for client advocacy and coverage positions.
• Assist with selecting third-party administrators and insurance carriers.
• Ensure client questions and concerns are addressed by claims departments or third-party administrators.
• Interact periodically with clients by telephone and in person to exchange information.
• Negotiate action plans and reserve reductions with insurers.
• Assist Producers with client and carrier claims activities.
• Analyze loss history to identify risk-reduction strategies for Producers.
• Attend sales presentations or renewal visits to present claims, risk-reduction programs, or loss information to insureds.
• Implement corrections to carrier errors.
• Maintain working knowledge of policy coverage and apply it to property and casualty claims.
• Maintain organized, accurate claim files by documenting conversations, updating HUB and agency management systems, and ensuring data accuracy.
• Stay informed about insurance-industry changes and external conditions affecting clients, and recommend appropriate responses.
• Attend industry-related continuing education and training.
• Access and use carrier online systems related to claims.
• Perform other duties and projects as assigned.

Benefits

• Structured training, licensing support, and ongoing development opportunities.
• Competitive pay.
• Comprehensive health benefits.
• Retirement savings matching.
• Company-paid life and disability plans.
• Generous paid time off.
• Paid parental leave.
• Wellbeing program.
• Collaborative, high-performing culture with community impact through HUB Gives and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED