Owner Services Representative - Cliff Club at Snowbird

POWDR • Snowbird, UT

6h • Onsite

About The Position

As an Owner Services Representative for the Cliff Club at Snowbird, you will provide high-quality service to Cliff Club owners and guests. You will work under the direction of the Cliff Club Manager in the Cliff Club Owner Service’s office. This role is responsible for the daily operation of the Cliff Club, including managing communications, data entry, and ensuring smooth check-ins and departures. You will also enhance the owner/guest experience by providing information about resort activities and resolving complaints.

Requirements

• High School Diploma or equivalent required.
• 1 – 2 years of job-specific work experience with demonstrated competence.
• Must be reliable and prompt to work.
• Must be at least 18 years of age.
• Requires written communication with owners on personal computer.
• Will use Cliff Club property management system and other software programs when resolving guests’ issues and concerns or answering reservations and accounting questions.
• May require the ability to apply mathematical skills with a high degree of accuracy.
• Requires the ability to use general office equipment.
• Requires problem solving and initiation of less clearly defined job activities.
• Make relatively complex decisions regarding resolution of customer complaints.
• Decisions are made within broad procedural guidelines.

Responsibilities

• Responsible for the daily operation of the Cliff Club which includes answering phone calls and email communications, data entry and completion of assigned daily tasks.
• Monitor arrivals on Friday and Saturday to ensure smooth check-in and departures.
• Effective communication with owners / guest and co-workers regarding owner feedback, comments and requests to promote a high level of service.
• Enhance owner / guest experience by providing up to date information regarding resort activities, amenities and events.
• Receives owner / guest complaints and resolves disputes.
• Processing of owner reservations to ensure accuracy and meet required deadlines.
• Works closely with exchange companies to ensure accuracy of owner and exchange reservations.
• Processing of owners requests to deposit timeshare usage with exchange companies.
• Posts charges and accept payment from owners for services and assessments.

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Buss and Rideshare Vans, Canyon Transportation vans and Employee Blue Shuttles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED