Concierge - Cliff Lodge - Snowbird

POWDR • Snowbird, UT

1d • Onsite

About The Position

As a year-round, part-time, Cliff Lodge Guest Services/Concierge at Snowbird, you are responsible for providing excellent customer service throughout our guest’s stay by exceeding their expectations and performing all duties regarding the operation of the Concierge. You will answer questions, make copies, and fax information for resort guests. In addition, make reservations, upon request, for dinner, transportation, etc. You will provide information regarding the resort and surrounding area to the guests.

Requirements

• High school diploma or equivalent skills.
• Three to six months job-specific work experience with demonstrated competence.
• Successful completion of one to three months of job-specific training.
• Must be responsible, punctual and have great customer service skills.
• Able to arrive at work on time.
• 21 years of age.
• A positive attitude and ability to work well under pressure.
• Demonstrate patience in stressful situations.
• Work is subject to frequent interruptions, making continuity and accuracy difficult.
• May experience some stress due to periodic guest relations, also during high-occupancy periods.
• Position requires an outgoing and friendly personality.
• Must have the ability to work in a flexible and high-volume environment.
• Needs the ability to make decisions quickly on guest and employee issues.
• May experience stress due to consistent high-occupancy levels and weather-related conditions that exist at Snowbird.
• Excellent guest-relation skills.
• Excellent verbal & written communication skills with guests and co-workers.
• Excellent telephone etiquette.
• Computer literate with a typing speed of at least 40 w.p.m.
• Must be reliable, mature, and able to work with minimal supervision.

Responsibilities

• Greet owners and guests.
• Answer the telephone and relay calls to the appropriate party courteously and efficiently.
• Anticipate and meet guests’ needs.
• Respond to guests’ requests for reservations.
• Have an insatiable desire to attain the highest levels of quality and cleanliness in all areas of the hotel.
• Inform guests of hotel services, features, and room amenities.
• Interact with guests and customers of the resort in a friendly and accommodating manner.
• Relate well to coworkers and others in sometimes unstructured situations.
• Use of simple arithmetic with accuracy.
• Task-specific training, including computer and typing skills.
• Require some exercise of judgment within policy guidelines and without supervisory approval.
• Require some problem solving and initiation of activities within job description and responsibility limitations.
• Require strong understanding of other Snowbird operations.
• Must interact with guests and owners directly to ensure that requests are granted to guest satisfaction.
• Contact with co-workers, supervisors, management, and staff from other departments.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Discounts with POWDR partners
• Free transportation to work: UTA Bus, departmental ride-share vans, and employee shuttles

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED