Bell/Valet - Lodge at Snowbird

POWDR • Snowbird, UT

6d • Onsite

About The Position

As a Bell/Valet, you will assist guests with luggage and transportation needs. You will monitor bell storage, shuttle guests around the resort in company vehicles, and park and retrieve guests’ vehicles. You will also answer guests’ questions, direct traffic, and provide valet service. This role requires an outgoing and friendly personality, with the ability to make decisions quickly on guest and employee issues in a flexible and high-volume environment.

Requirements

• High School Diploma or equivalent required.
• 6 Months of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Valid Driver License w/ Clean Motor Vehicle Record (MVR).
• Able to read, write, and communicate through speech.
• Able to use arithmetic with accuracy in counting, adding, subtracting, multiplying, and dividing.
• Must be reliable, mature and able to work with minimal supervision.
• Requires some exercise of judgment within policy guidelines and without supervisory approval.
• Requires some problem solving and initiation of activities within job description and responsibility limitations.
• Requires strong understanding of other Snowbird operations.
• Should be willing to accept responsibility for own actions.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.
• Must be prepared to stay overnight, if necessary, on occasional times of road closures.
• Must be able to lift 75 lbs.
• Must be able to stand for long periods of time.
• Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions.
• Must possess the ability to work fast and efficiently under pressure.
• Work is outdoors and requires constant exposure to cold and other extreme weather conditions.
• Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.
• May experience some stress due to periodic guest relations, also during high-occupancy periods.

Nice To Haves

• Position requires an outgoing and friendly personality.
• Must have the ability to work in a flexible and high-volume environment.
• Needs the ability to make decisions quickly on guest and employee issues.

Responsibilities

• Escort incoming hotel guests to rooms and assist with luggage.
• Ensure that luggage is safe and not left unattended.
• Ensure that luggage is placed in the cart properly and handled with care.
• Deliver luggage to guests’ rooms within 15 minutes of guests’ arrival.
• Place luggage on luggage rack when rooming a guest.
• Offer further assistance including points of interest and entertainment attractions after rooming a guest.
• Explain features of the room, such as the operation of radio, television, housekeeping service, refreshment center, room safe and heat control.
• Arrive at the guest room to collect luggage within 8 minutes of the guest’s call when the guest is departing.
• Understand and adhere to procedure of master key usage.
• Be visible and available in the lobby to assist guests when required.
• Ensure guest name usage whenever possible.
• Maintain eye contact with guests.
• Assist in keeping the work area neat and clean.
• Provide valet service for guests by parking and retrieving vehicles and directing traffic.
• Answer the telephone within 4 rings with a clear and audible greeting and close the conversation with a pleasant final remark.
• Keep record of calls for service (check-in, check-out, miscellaneous).
• Assist in accurate maintenance of bell desk log sheets.
• Consistently demonstrate personal guest service excellence.
• Be an ambassador for the hotel when in contact with guests.
• Maintains a high level of professionalism in all aspects of job performance.
• Responsible for shoveling snow and salting walkways and parking areas.
• Assisting with lot clearings as necessary.
• Occasional trips to Salt Lake Valley for shuttle runs.

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• 401k with company match
• Discounts with Powdr partners

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED