Manager Bell & Valet

Hilton Grand Vacations • Virginia Beach, VA

5d • Onsite

About The Position

Hilton Grand Vacations is looking for a Manager Bell & Valet to join the Oceanaire and Ocean Beach Club Resort team in Virginia Beach. This role involves running efficient Valet/Bell check-in and check-out services, coordinating activities with other departments to ensure standards and excellent customer service are met. The manager will also coordinate and problem-solve owner/guest concerns, audit parking fee collections, and ensure special services are provided to owners and guests. Key responsibilities include managing personnel functions like selection, training, performance reviews, and scheduling, while fostering a positive work environment and empowering team members. The role also involves monitoring payroll, inspecting department equipment and supplies, liaising with Guest Services, assisting with guest activities, and managing key control procedures. Additional duties and special projects may be assigned by the general manager.

Requirements

• At least 1 year of similar experience required
• High School Diploma or equivalent experience
• 2+ years of supervisory or managerial experience required

Nice To Haves

• 3-5 years of related experience
• Prior working history in a Union environment

Responsibilities

• Runs the delivery of efficient Valet/Bell check-in and check-out services and coordination of Valet/Bell activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and problem solve, arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Audits the collection of parking fees due to the property.
• Ensures the provision of special services to owners and guests.
• Coordinates personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.
• Maintains a positive work environment between staff and management.
• Help develop management talent by acting as a mentor for direct reports.
• Promote team member empowerment.
• Ensures team members fully understand performance standards, uniforms and appearance standards.
• Monitors payroll hours and reports.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
• Serves as liaison with the Guest Services department to resolve all team member/guest concerns.
• Assists with owner and guest activities and recreation as required by management.
• Manages key control procedures.
• May be required to do other duties and special projects as assigned by the general manager.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED