Owner Services Agent PT

Grand Palms Resort•Surfside Beach, SC

7d•$14 - $16•Onsite

About The Position

The Owner Services Agent processes owner and rental reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner, and quotes available rates to maximize room revenue according to resort standards. The agent needs working knowledge of RCI, Weeks, Points, Wyndham Reservations, and RVC applications to assist owners and guests with questions and reservations. The role may also assist at the Front Desk and perform other duties needed for effective department operations.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
At least 1 year of customer service experience; timeshare or vacation industry experience preferred.
Dependable transportation to and from work.
Ability to read, speak, and understand English.
Organizational and excellent communication skills.
Ability to learn job skills and company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions and short correspondence, emails, and memos.
Ability to prioritize customer service and solve problems with minimal supervision.
Professional appearance and positive attitude toward guests and staff.
Ability to multitask and work in a fast-paced environment.
Ability to work independently or with others and be detail-oriented.
Basic computer proficiency.
Availability for nights, weekends, and holidays; flexibility to work outside departmental operating hours.

Nice To Haves

At least 1 year of administrative experience, preferred.
Customer service experience in the timeshare and vacation industry, preferred.

Responsibilities

Assist owners with vacation decisions using extensive knowledge of timeshare.
Answer incoming calls promptly and respond to inquiries about resort services, facilities, and operating hours.
Maintain accurate files and reports.
Book reservations, quote rates using standard scenarios, and upsell rooms when possible to maximize room revenue and average rate.
Collect and post HOA maintenance fees.
Enter reservations according to standard operating procedures and process online travel agency reservations.
Communicate relevant information to operations staff and move units within the Matrix.
Monitor daily reservation activity and alert the Manager about overbooking, sold-out nights or weeks, and possible problem situations.
Perform Owner Services Agent duties and assist at the Front Desk as needed.
File reservations, complete shift reports, balance folios, and prepare end-of-shift or closing reports.
Communicate with customers by phone and in person professionally.
Perform other duties necessary for effective department operations.