Owner Services Agent FT

Grand Palms Resort•Surfside Beach, SC

4d•$14 - $16•Onsite

About The Position

The Owner Services Agent processes owner and rental reservations, inquiries, and cancellations in an attentive, courteous, and efficient manner. The agent quotes available rates to maximize room revenue according to resort standards and uses knowledge of the RCI, Weeks, Points, Wyndham Reservations, and RVC programs to assist owners and guests with questions and reservations. The position may also provide assistance at the Front Desk as needed.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
At least 1 year of customer service experience; timeshare or vacation industry experience is preferred.
Dependable transportation to and from work.
Ability to read, speak, and understand English.
Organizational and excellent communication skills.
Ability to learn job skills and company policies and procedures to complete routine tasks.
Ability to read and comprehend routine instructions, short correspondence, emails, and memos.
Ability to prioritize customer service and solve problems with minimal supervision.
Professional appearance and positive attitude toward guests and staff.
Ability to multitask and work in a fast-paced environment.
Ability to work independently or with others and strong attention to detail.
Basic computer proficiency.
Availability to work nights, weekends, and holidays, and flexibility to work outside departmental operating hours.

Nice To Haves

At least 1 year of administrative experience.

Responsibilities

Maintain extensive knowledge of timeshare offerings and help owners make informed vacation decisions.
Answer incoming calls promptly and courteously, and respond to guest questions about resort services, facilities, and hours.
Maintain accurate files and reports.
Book reservations with the goal of maximizing room revenue and average rate; quote rates consistently and upsell rooms when possible.
Collect and post HOA maintenance fees.
Enter reservations into the computer according to standard operating procedures and process current online travel agent reservations.
Communicate relevant information to operations staff and move units within the Matrix.
Monitor daily reservation activity and alert the Manager about overbookings, sold-out nights or weeks, and potential problem situations.
Perform Owner Services Agent duties and assist at the Front Desk as needed.
File reservations, complete shift and closing reports, and balance folios.
Address customers professionally by phone and in person.
Perform other duties necessary for effective department operations.