SURVEILLANCE AGENT (FT)

Cactus Petes • Jackpot, NV

5d

About The Position

The Surveillance Agent maintains physical and video surveillance of customers and employees in gaming and money-handling areas. The role records irregular activity, reports violations and safety concerns, identifies vulnerabilities to loss, and may assist law enforcement with investigations by providing documentation allowed by company policy. The agent maintains knowledge of gaming regulations and department procedures, follows company policies and customer service standards, and handles company matters confidentially. The position may also involve special projects and investigations assigned by surveillance leadership. The schedule is flexible and includes nights, weekends, holidays, and fluctuating days off.

Requirements

• High school diploma or equivalent.
• Pass a basic surveillance aptitude test gauging math skills.
• Good interpersonal skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Basic computer knowledge, including Microsoft Office.
• Ability to work a flexible schedule that includes nights, weekends, holidays, and fluctuating days off.

Nice To Haves

• Background in video or electronics.
• Casino and support service experience.
• Thorough knowledge of casino games and casino operations.
• Thorough knowledge of casino cheating, scams, card-counting, and player evaluations.

Responsibilities

• Work closely with law enforcement on investigations and provide documentation as permitted by company policy.
• Maintain surveillance watches in designated areas and over designated activities.
• Record irregular activity as required.
• Conduct physical and video surveillance of customers and employees in gaming and money-handling areas.
• Verbally and in writing report violations of gaming regulations, company policies and procedures, and safety concerns to the appropriate supervisor or director.
• Report vulnerabilities to loss from internal or external sources and offer solutions.
• Maintain thorough knowledge of gaming regulations, company policies, and department procedures.
• Comply with Surveillance Department procedures and company policy.
• Work on special projects and investigations as assigned by the Surveillance Assistant Shift Manager or Director of Surveillance.
• Maintain strict confidentiality regarding company matters.
• Follow established policies and procedures for customer service standards.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED