Owner Loyalty Manager - South Houston Nissan

Central Automotive Group • Houston, TX

9d • Onsite

About The Position

Central Houston Nissan is looking to hire an Owner Loyalty Manager! The Owner Loyalty Manager is responsible for establishing relationships with customers and assisting customers with their vehicle purchase.

Requirements

• 1 to 3 years of automotive dealership experience in sales, service advising, BDC management, or dedicated customer relations.
• High proficiency with automotive dealership CRM software (e.g., VinSolutions, ReyRey) and customer feedback tracking platforms (such as Reputation.com or manufacturer survey dashboards).
• Exceptional interpersonal communication, active listening, problem-solving, and conflict resolution abilities.
• High school diploma or equivalent is required.

Nice To Haves

• An Associate's or Bachelor's degree in business administration, marketing, or a related field is strongly preferred.

Responsibilities

• Develop and implement owner loyalty programs to increase customer retention and satisfaction.
• Analyze customer data to identify opportunities to increase customer loyalty and drive revenue.
• Develop and manage customer communication and marketing campaigns to promote owner loyalty programs and drive customer engagement.
• Provide training and support to the sales team to ensure they are knowledgeable about owner loyalty programs and can effectively communicate program benefits to customers.
• Collaborate with other departments, including service and parts, to ensure a seamless and cohesive customer experience.
• Analyze owner loyalty program performance and make recommendations for improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED