Owner Loyalty Manager - South Houston Nissan

Central Automotive Group • Houston, TX

11d • $50,000 - $60,000 • Onsite

About The Position

The Owner Loyalty Manager is responsible for establishing relationships with customers and assisting customers with their vehicle purchase.

Requirements

• 1 to 3 years of automotive dealership experience in sales, service advising, BDC management, or dedicated customer relations.
• High proficiency with automotive dealership CRM software (e.g., VinSolutions, ReyRey) and customer feedback tracking platforms (such as Reputation.com or manufacturer survey dashboards).
• Exceptional interpersonal communication, active listening, problem-solving, and conflict resolution abilities.
• High school diploma or equivalent is required.

Nice To Haves

• An Associate's or Bachelor's degree in business administration, marketing, or a related field is strongly preferred.

Responsibilities

• Develop and implement owner loyalty programs to increase customer retention and satisfaction.
• Analyze customer data to identify opportunities to increase customer loyalty and drive revenue.
• Develop and manage customer communication and marketing campaigns to promote owner loyalty programs and drive customer engagement.
• Provide training and support to the sales team to ensure they are knowledgeable about owner loyalty programs and can effectively communicate program benefits to customers.
• Collaborate with other departments, including service and parts, to ensure a seamless and cohesive customer experience.
• Analyze owner loyalty program performance and make recommendations for improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED