Overstaff Financial Services Representative (Bilingual)

World Finance • Hoover, AL

6d • $15 - $18 • Onsite

About The Position

World Finance is seeking a bilingual (Spanish) Overstaff Financial Services Representative to provide onsite support across multiple branch locations within an assigned region. The position fills open or short-staffed roles, assists Branch Managers with smooth branch operations, supports growth goals, and maintains company standards and seamless customer experiences. The role involves daily travel between branches and may include transporting funds for bank deposits. Authorized travel time is compensated according to company policy, including overtime calculations where applicable, and business mileage in a personal vehicle is reimbursed, excluding normal commuting. Hourly pay is $15–$18. Health, dental, vision, and life insurance are available to full-time team members beginning the first of the month following 30 days.

Requirements

• Bilingual in Spanish.
• Demonstrated self-confidence, organization, and adaptability.
• Basic computer proficiency and comfort learning new systems.
• Valid driver’s license and access to a dependable vehicle.
• Reliable transportation for daily travel to assigned branches and bank deposits.
• Regular, reliable attendance and punctuality.

Nice To Haves

• A history of kindness, compassion, and helping others succeed.
• A quality-focused, problem-solving mindset and openness to new ideas.
• A team-oriented approach and willingness to pitch in, learn, and lead by example.

Responsibilities

• Provide onsite support to multiple assigned branches, filling in for open or short-staffed positions.
• Guide customers toward upward credit mobility through responsible financial choices.
• Assist customers with questions, concerns, and available products while delivering high-quality customer service.
• Process and prepare loan applications, documents, and renewals accurately.
• Take and process customer payments.
• Prepare and execute closings for current and renewal loans.
• Balance the assigned cash drawer daily and ensure transaction accuracy.
• Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
• Maintain customer relationships and represent company values at each supported branch.
• Collaborate with Branch Managers and team members to meet performance goals.
• Call approved, unmade applications daily to close loans.
• Support tax services and help build tax clientele.
• Send complete and accurate credit denial letters within 30 days of the application date.
• Pay branch expenses as instructed by the Branch Manager.

Benefits

• Health insurance available to full-time team members beginning the first of the month following 30 days.
• Dental insurance available to full-time team members beginning the first of the month following 30 days.
• Vision insurance available to full-time team members beginning the first of the month following 30 days.
• Life insurance available to full-time team members beginning the first of the month following 30 days.
• Paid volunteer hours each year.
• Paid holidays.
• Vacation time.
• 401(k) with company match.
• Mileage reimbursement for authorized business use of personal vehicles, excluding normal commuting.
• Authorized travel time compensation, including overtime calculations where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed