Overstaff Financial Services Representative (Bilingual)

World Finance • Clearfield, UT

5d • Onsite

About The Position

World Finance is seeking a bilingual Overstaff Financial Services Representative (FSR) to provide onsite support to multiple branch locations within an assigned region. The role fills open or short-staffed positions and assists Branch Managers with smooth operations, customer service, and branch growth goals. The Overstaff FSR upholds company standards, supports seamless customer experiences, builds customer relationships, and contributes to branch performance.

This position requires daily travel between assigned branches and may include making bank deposits or transporting funds. Authorized travel time is compensated according to company policy, including overtime calculations where applicable. Mileage reimbursement is provided for business use of a personal vehicle, excluding normal commuting. Specific coverage areas can be discussed with the hiring manager. Hourly pay is $17–$20.

The work takes place in standard indoor office settings in a fast-paced, high-demand environment. The role involves frequent customer and coworker interaction, regular movement throughout offices, and frequent travel to branch locations. Extended hours, evenings, or weekends may be required. Reliable attendance and punctuality are essential.

World Finance describes its culture as growth-minded and focused on respect, collaboration, community, and customer care. The company notes that 80% of its Financial Services Representatives are promoted to management and that 75% of its Operations Executives began in similar roles. It serves over one million customers annually through personal loans and tax preparation services, with more than 1,200 branches across 16 states.

Requirements

• Fluency in English and Spanish.
• Demonstrated self-confidence, organization, and adaptability.
• A history of kindness, compassion, and helping others succeed.
• A quality-focused, problem-solving mindset and openness to new ideas.
• A team-oriented approach, with willingness to pitch in, learn, and lead by example.
• Basic computer proficiency and comfort learning new systems.
• Valid driver’s license and access to a dependable vehicle.
• Reliable transportation for daily travel to assigned branches and bank deposits.
• Regular, reliable attendance and punctuality.

Responsibilities

• Provide onsite support to assigned branches, filling in for open or short-staffed positions.
• Guide customers toward upward credit mobility through responsible financial choices.
• Assist customers with questions, concerns, and available products.
• Process and prepare loan applications, documents, and renewals accurately.
• Take and process customer payments.
• Prepare and execute closings for current and renewal loans.
• Balance the assigned cash drawer daily and ensure transactions are accurate.
• Complete daily branch bank deposits and, when needed, transport funds to and from the bank.
• Maintain customer relationships and represent the company’s values at supported branches.
• Collaborate with Branch Managers and team members to meet performance goals.
• Call approved, unmade applications daily to close loans.
• Support tax services and help build tax clientele.
• Send complete and accurate credit denial letters within 30 days of the application date.
• Pay branch expenses as instructed by the Branch Manager.
• Travel daily between assigned branches and to banks as needed.

Benefits

• Paid volunteer hours each year.
• Health, dental, vision, and life insurance available to full-time team members beginning the first of the month following 30 days.
• Paid holidays.
• Vacation time.
• 401(k) with company match.
• Mileage reimbursement for business use of a personal vehicle, excluding normal commuting.
• Compensation for authorized travel time under company policy, including overtime calculations where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed