Overstaff Financial Services Representative (Bilingual)

World Finance•Clearfield, UT

6d•$17 - $20•Onsite

About The Position

World Finance is seeking a bilingual Overstaff Financial Services Representative (FSR) to provide onsite support to multiple branch locations within an assigned region. The role fills open or short-staffed positions, assists Branch Managers in maintaining smooth operations, and helps branches meet growth goals. The Overstaff FSR delivers customer service, builds relationships, promotes responsible financial choices, and helps ensure consistent company standards and customer experiences across supported branches. The position involves daily travel between assigned branches and may include transporting funds to and from banks. Team members are compensated for authorized travel time in accordance with company policy, including overtime calculations where applicable, and receive mileage reimbursement for business use of personal vehicles, excluding normal commuting. Coverage areas can be discussed with the hiring manager. Hourly pay is $17–$20. The company describes a growth-minded culture, career paths, paid volunteer hours, and a team environment centered on respect and collaboration. Health, dental, vision, and life insurance are available to full-time team members beginning the first of the month following 30 days. Paid holidays, vacation time, and a 401(k) with company match are also offered. The position requires regular attendance and punctuality and takes place in standard indoor office settings in a fast-paced environment with frequent customer and coworker interaction.

Requirements

Bilingual fluency in English and Spanish.
Valid driver’s license and access to a dependable vehicle.
Basic computer proficiency and comfort learning new systems.
Demonstrated self-confidence, organization, and adaptability.
A history of kindness, compassion, and helping others succeed.
A quality-focused, problem-solving mindset and openness to new ideas.
A team-oriented approach, including willingness to pitch in, learn, and lead by example.
Reliable attendance and punctuality.
Ability to travel daily between branches and use a personal vehicle for authorized business travel.

Responsibilities

Provide onsite support to multiple assigned branches, filling in for open or short-staffed positions.
Guide customers toward upward credit mobility through responsible financial choices.
Assist customers with questions, concerns, and available products.
Process and prepare loan applications, documents, and renewals accurately.
Take and process customer payments.
Prepare and execute closings for current and renewal loans.
Balance the assigned cash drawer daily and ensure transactions are accurate.
Complete daily branch bank deposits and, as needed, transport funds to and from the bank.
Maintain customer relationships and represent company values at each supported branch.
Collaborate with Branch Managers and team members to meet performance goals.
Call approved and unmade applications daily to close loans.
Support tax services and help build tax clientele.
Send complete and accurate credit denial letters within 30 days of the application date.
Pay branch expenses as instructed by the Branch Manager.
Travel daily between assigned branches and make bank deposits as required.

Benefits

Health insurance available to full-time team members beginning the first of the month following 30 days.
Dental insurance available to full-time team members beginning the first of the month following 30 days.
Vision insurance available to full-time team members beginning the first of the month following 30 days.
Life insurance available to full-time team members beginning the first of the month following 30 days.
Paid holidays.
Vacation time.
401(k) with company match.
Paid volunteer hours each year.
Mileage reimbursement for business use of personal vehicles, excluding normal commuting.
Compensation for authorized travel time, including overtime calculations where applicable.