Overnight

Planet Fitness - Baseline Fitness • Castle Rock, CO

5d • $15 - $15 • Onsite

About The Position

Responsible for new member sales and providing a positive member experience. The role handles front-desk activities, assists prospective and current members, addresses service questions, and helps maintain the club’s cleanliness. The shift expectations include at least one hour of deep cleaning and at least one hour of continued training during four 8-hour shifts.

Requirements

• Strong customer service skills.
• Basic computer proficiency.
• Communicate and interact with customers, coworkers, and the public in a way that exceeds their needs.
• Actively listen, empathize with customers, and work together to solve problems.
• Recognize and define problems, analyze relevant information, consider alternative solutions, and seek assistance when needed.
• Demonstrate tact and skill in interactions, using appropriate behavior and language.
• Stand and walk for at least 75% of the shift.
• Talk in person or on the phone for at least 75% of the shift.
• Be able to lift up to 50 pounds for less than 30% of the time.

Responsibilities

• Greet prospective members and provide a positive customer experience.
• Handle front-desk tasks, information calls, member check-ins, new member sign-ups, and tours for prospective members.
• Make changes to member accounts as needed.
• Address member service issues and questions, referring them to the Club Manager or Assistant Manager as needed.
• Help maintain the neatness and cleanliness of the club.
• Complete at least one hour of deep cleaning and at least one hour of continued training during the shift.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed