Overnight
About The Position
The role is responsible for new member sales and providing a positive member experience. The employee greets potential members, handles front-desk tasks and inquiries, checks members in, signs up new members, gives tours, and makes changes to member accounts. They assist with member service issues and questions, referring them to the Club Manager or Assistant Manager as needed, and help keep the club neat and clean. The schedule is four 8-hour shifts. Each shift includes at least one hour of deep cleaning and at least one hour of continued training; the remainder of the shift involves the essential duties and responsibilities.
Requirements
- Strong customer service skills.
- Basic computer proficiency.
- Communicate and interact with customers, coworkers, and the public in a way that exceeds customer needs.
- Actively listen, empathize with customers, and work together to solve problems.
- Recognize and define problems, analyze relevant information, consider alternative solutions, and seek assistance when needed.
- Demonstrate tact and skill in interactions, using appropriate behavior and language.
- Stand and walk for at least 75% of the shift.
- Talk in person or on the phone for at least 75% of the shift.
- Be able to lift up to 50 pounds for less than 30% of the time.
Responsibilities
- Greet potential members and provide a positive customer experience.
- Handle front-desk tasks, information calls, member check-ins, new member sign-ups, tours, and changes to member accounts.
- Help resolve member service issues and questions, escalating them to the Club Manager or Assistant Manager as needed.
- Help maintain the neatness and cleanliness of the club.
- Complete at least one hour of deep cleaning per shift.
- Complete at least one hour of continued training per shift.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
